Rosehill, Australia
2/8 Hope St
N/A
+61296877711
me and my family had a very bad experience here, beds aren't clean, sheets are very light and uncomfortable. horrible service. the rooms smell like mold. Do not recommend. there are plenty of other hotels that are cheaper and better than this. never coming back here again.
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I lived at APX apartments to get on my feet for close to 3 months and Chris and Rubina had looked after me the whole time absolutely remarkable service from both staff members. Exceptional customer service could not ask for any better complete assets to the company. Yes bosses they deserve pay rises! You do not want to loose these two. Anything I requested or asked for was provided quickly and efficiently. Even Sushma and Roma the sweetest cleaners gave brilliant cleaning services also deserve a pay rise bosses. Would recommend to anyone for a short or long stay at APX Rosehill Apartments. Safe and secure. Central location easy access to most suburbs in Sydney.
In one word they are cheater. They took money out of the deposit amount without letting us know. Luckily I checked account and got it back. Horrible service. No aircon in bedrooms. Noisy fans. And despite of complaining they didn’t do anything. Most of the things are dirty and not in working condition. There are plenty of other good hotels for cheaper price to stay in this area. Never going back there.
Booked and paid for 3 people... after arriving we noticed no sheets on the sofa bed. No pillows or blankets. When we called the number ( as no reception after 5pm) they told us it was our issue they had no one on site. If we pay for 3 people to sleep we expect to have beds for three people. Guy on the phone didn’t care, just said we should all sleep in the one bed..... what a joke. Don’t waist your money and time with this place.
My husband and I stayed here from the 2nd to the 4th April and it was the worst place we’ve ever stayed at...should’ve known from the moment I was greeted at reception and the receptionist had food spilt down the front of her blouse...the room was filthy, I took photos as I new people probably wouldn’t believe it...and the 200 bond...pfft you should’ve paid us 200 to stay there...the room was the executive studio and it looked absolutely nothing like it does in the pictures
This has to be the worst hotel I've ever stayed in. The room was nothing like the pictures. The whole place was outdated and the room had a mouldy smell. In fact the smell was so bad that I couldn't even eat the food I had delivered. I checked out after 8hrs even though I had a 2 night stay booked. When asked for a refund I was told my claims were not proven and that I didn't advise them before I checked out in case they were able to assist me further. The proof is in the pudding! Look at the pics advertised against the room I was provided and when I was checking out then front desk was closed. Worst experience of my life!
The worst place to stay-in. First, we were given keys to an apartment that did not have the right number of bedrooms that we had paid for. It was extremely dirty and the furniture was all over the place. The oven in the kitchen had leftovers in it and it was stinking. After reporting, we were then shifted to another apartment in which the sofa bed didn't have a base and it was so uncomfortable to sleep in. We found a huge SPIDER in one of the rooms. Honestly the biggest spider we had ever seen and 2 cockroaches in the kitchen. We were grossed out during our whole stay. The place needs URGENT fumigation and thorough cleaning. The housekeeping staff was however friendly but always in a rush. We had to ask them to make the beds and vacuum the carpets otherwise they wouldn't even bother.
The room smells like mould. The bed is hard and very uncomfortable. The room is dated and no practicality when it comes to furniture layout.
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