Adamstown, Australia
122 Garden Grove Parade
N/A
+61240234743
Jason assisted my friend and I today. He had terrific customer service, something that has been an issue when I've used this service in the recent past. Because of Jason's customer service I'd rate today's visit 5. I'd rate a different employee's customer service a 0 (brown haired male who looked to be in his 20s and was condescending, impatient, rude, and inattentive. Unfortunately I didn't get his name). He needs to take a leaf from Jason's book!
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Did a sports climbing course with Pulse Climbing and found it to be fantastic. They teach you everything from the ground up to ensure you stay safe sports rock climbing. Jas is really insistent on making sure you know and use back up systems while climbing and how to look after your gear correctly. This course is really great for the complete beginner or to someone who has climbed indoors or bouldered outside for a while looking for a fun safe and higher challenge.
Always fun. A great place to take the kids and get in a bit of excerise rain hail or shine. You can turn up any time no booking required
The staff here are great and is such a fun place for people of all ages.
We booked a group event. It was great. Everything from the intro and safety orientation. To being set free on the climbing walls and boulder walls. We all had an awesome time and will be back. I would not hesitate in recommending Pulse climbing to you.
Great staff, easy or difficult climbs suitable for beginners or experts.
Terrific staff and great bouldering wall, well priced for climbing
Good facility and clean complex with good range of climbing walls with knowledgeable staff and decent equipment however, I don't believe Pulse Adamstown is welcoming for young kids. I have been to Pulse a number of times in the past without kids which I didn't have any issue. We decided to go on a Saturday where I had a family friend bring a 5 year old child that has mild to complex autism which can be very difficult to handle at times. The staff on this occasion were not very friendly, no smile or enthusiasm and weren't very accommodating unfortunately, we were told the rules in a stern way a number of times which gave us a hint we were more of a burden than a customer. We felt shunted off the bouldering wall as our friends child started to play up a little. We were told to leave the mat if we weren't climbing where it was quite obvious I was trying to assist controlling a difficult child. I was wondering why the complex is so empty on Saturday with no other kids in sight. Once we were left alone without having eyes on us constantly we managed to have a fun time. I would have preferred some empathy towards our situation at the time without having to spell out that our family friends child has a disability. I'm sure this won't be a problem in the future as I have brought this issue to your attention. Not sure, if I would feel inclined or recommend coming back with young children.
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