Preston, Australia
7 Kerr St
N/A
+61 361219008
Wheelchair-accessible entrance
I used to rent photography equipment for my Canon gear through Michaels Camera in the CBD, and due to the pandemic economic impact, they are no longer offering the hiring service. Today, I went to Offshoot Rentals looking to hire a flash for personal use this weekend in a family member wedding, and trusting it was more convenient for me as this business is located just around the corner from my house. Unfortunately, I just encountered absolutely rude servicing staff. After paying a booking fee and providing all my details, credit card, drivers licence, address, medicare and identification passport; the staff tells me I can’t hire the flash because I’m just a Permanent Resident and not a citizen of Australia. The fact of being only a Permanent Resident is not a reason for discrimination and having proved all the necessary identification, as a consumer it translates automatically to the service rights for anyone operating under the Australian Consumer Law. An absolute discriminatory situation and unprofessional treatment. It was better for me then to go and buy the flash rather than support a local business? I guess 30 for this hire booking is worth more than a proper customer service. Whereas I have acquired premium products through other businesses in the country, I found this situation frustrating and disappointing.
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Since we first rented from these guys almost a decade ago, we've always loved the friendly service they've provided. Having evolved from Ben's Hire in Fitzroy to Offshoot in Preston, the level of service and interest in our projects has remained constant. They're an absolute asset to Melbourne's production community!
Fabulous service! So easy
Grace and the team were instrumental with ensuring that our shoot went well, and everyone was quite accommodating through the entire process. Booking gear from across the globe can be quite stressful, but it never felt like there was anything to worry about. Communication is amazing, equipment was quite reasonably priced, and the overall experience was excellent. 10/10 Would rent again!
Friendly and helpful service for a reasonable price. Take their time to explain the equipment and conditions. Now at a better location too (previous location had poor parking)
Great bunch of people! Had a small commercial shoot in Melbourne and rented everything from them. Fast and efficient process for a first time customers and they went above the line with delivery help. It's one of those smaller friendly one stop shops where you need to tailor your equipment package to your budget. Thanks a lot guys and highly recommended.
This has to be the best place to get your gear from. Staff are always so friendly and have helped me out on a number of different shoot where I’ve needed gear at the very last minute. Very fast replies by email and have a good selection of stuff to pick from. Parking there can be a hassle but they are moving to Preston and I was told would have more parking. Highly recommend
The team at Offshoot are consummate professionals. Gear is always in perfect condition. Staff are friendly and efficient, with the knowledge you'd expect from a working professional.
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