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DecoRug

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Penrith, Australia

decorug.com.au
Rug store· Carpet store· Flooring store

DecoRug Reviews | Rating 3.6 out of 5 stars (8 reviews)

DecoRug is located in Penrith, Australia on Penrith Homemaker Centre, 240/2 Pattys Pl. DecoRug is rated 3.6 out of 5 in the category rug store in Australia.

Address

Penrith Homemaker Centre, 240/2 Pattys Pl

Phone

+61 247618050

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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N

need2know

We went to Decorug Penrith today to discuss hybrid vs laminate vs vinyl plank vs engineered timber floors. We were served by the store manager Debra. It was our lucky day! Not only was she extremely knowledgeable, but she was incredibly friendly which was quite different to what we had experienced in other similar stores. Although we have not made a decision on where to buy our flooring and what our choice will be, I have confidence that Debra and her team would be a great company to buy from and have install our new flooring. So nice to have real, personable customer service!

M

Michelle Hudson

Good choice and very helpful staff.

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Lauren Houlder

Really great customer service: Not pushy but showed us items we may be interested in and suggested we come back another time if we hadn't yet found what we were looking for as they get new stock often. We were so impressed by the team we've made a mental note for future purchases

C

Charlotte Francis

Carpet is good, but the people who installed were terrible. Extremely unprofessional installers; we had to provide masks & hand sanitizer, didn’t come with the proper tools (no hoover or stapler) they broke our cupboard door while here and tried to leave before letting us know. Their installers just left after “fixing” the door they broke after an hour and a half, having to use our personal drill to fit the door handle, redoing the job as it wasn’t level because the guy had no idea how to use a leveller. And being told it was a favour for not charging us for coming over to fix the door they broke. Get another company to install the carpet if you buy their carpets. Absolute cowboy builders

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Michelle Catley

Firstly, the number on the website for the Penrith store is disconnected. No one has responded to a post on FB. The Messenger chat stopped messaging when I stated the problem. My mum is having flooring installed. Two blokes casme Friday to level the floor. Were supposed to finish the job Saturday. Rang on Saturday to say they were coming Sunday instead. They have failed to show up today and have not contacted my poor 73yr old mum and she can't even get in contact with the store. Terrible way to run as business and lousy, shonky contractors too.

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Jade Lee

Poor communicators. We had to constantly call to have orders confirmed as they do not reply to emails. When we call, they say they'll call back, but they don't call back. Very unprofessional and a real stain for the DecoRug name. I would not deal with this store again.

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robert myerscough

Excellent service. We ordered and installed shutters on all our windows. Debra was fantastic she was prompt with our quote and answered all our questions. This was a great start and the excellent service continued. Brie was also fantastic and very helpful. Adam did the final measure and installation of our shutters. He is a master at his trade. He offered helpful suggestions and did a great job with the installation. He is a very professional and polite person who did a great job. We are so happy we chose deco rug.

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belinda wynn

Fantastic service from start to finish. We had our whole house recarpetted and could not be happier with the service received. Starting with Brie who was knowledgeable and extremely helpful and efficient. Was able to answer all our questions, came to our home a gave a detailed quote. The service team kept in contact via email regarding the progress of our order. Frank and his team arrived on time and spent a very long day removing our old carpet and installing the new carpet. They worked hard all day and took great care with the moving of our furniture and put it all back once the job was complete. They were polite, hard working and meticulous. We could not be happier. Thank you.

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