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Astley Pharmacy and Mobility Pennant Hills

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Pennant Hills, Australia

astleymobilitycheckout.com
Drug store· Pharmacy· Mobility equipment supplier

Astley Pharmacy and Mobility Pennant Hills Reviews | Rating 4.4 out of 5 stars (8 reviews)

Astley Pharmacy and Mobility Pennant Hills is located in Pennant Hills, Australia on 368 Pennant Hills Rd. Astley Pharmacy and Mobility Pennant Hills is rated 4.4 out of 5 in the category drug store in Australia.

Address

368 Pennant Hills Rd

Phone

+61 294847070

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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U

Usuff Omar

I've always received the best service from the pharmacist there, David. He is knowledgeable but humble. My partner always seeks out his advice on drugs when she wants to learn more.

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Nathan Wang

I spent 120 in the store, received a wrong over the counter medicine for my mum. I called the store next day, a lady said I could replace it, I drove to the store then she refused the replacement because it is used a sachet. The pharmacy made huge money and had no sympathy on senior citizen in this difficult time. I would never shop here again.

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Greg Andersen

As a long term customer, I HAVE FOUND SOME STAFF MEMBERS VERY HELPFUL, AND OTHERS LESS SO. I recently had an unpleasant experience at Astley. Myself and a senior who was with me bought multivitamins which included a seniors discount. Then in a separate transaction we bought a dietary product for seniors. I checked and found the seniors discount had not been given. ( as it had been in the past for this product ). When I queried this, the Senior pharmacist, and the senior shop assistant said that they were not sure if the seniors discount applied to this product. When I asked which products the seniors discount applied to, I was simply told that it did not apply to chocolates or products already on special. ( not relevant to our case ). I was told we’d have to come back and speak to the younger pharmacist tomorrow, and he may give the discount ( about 10 ) We stated that all of this was quite unusual, and that it would be far too inconvenient to drive back and speak to the other pharmacist. Unfortunately the attitude of the two staff members we spoke to was quite dismissive. I will not personally, be having any further dealings with this pharmacy. This is sad because some of the other staff, such as the Young male pharmacist David, are very pleasant indeed.

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Cathy Jones

NEW PHARMACIST?? NEW OWNER? I recently had a very positive experience here, as someone who works in healthcare I do have some expectations as to what constitutes a high level of service in the industry. I was attended to by a young male pharmacist who was out in the shop dealing with a number of customers simultaneously; as my issue was somewhat complicated I felt it pertinent to seek professional advice and thought it best I speak to him directly. The young male pharmacist was attentive, knowledgeable and non-judgmental in his dealings with me. He seemed to genuinely want the best outcome for my situation and gave me pertinent advice and also possible treatment options and the pros and cons of each, all of which was conducted in a timely and sensitive manner whilst juggling requests from other customers and somehow keeping everyone happy. I was impressed with the service, but have to admit, that my recent experience was in STARK contrast with TWO prior dealings with the pharmacy in the last year or so, in both situations I had to consult with an older pharmacist (he was a much older “gentleman”..using the term loosely…possibly the owner??) whose customer service could at best be described as quite lacking. Honestly I thought his attitude and behaviour wasn’t appropriate to the workplace in general, let alone a retail healthcare setting. I had not planned on coming back. However, I am glad that I did return and my recent experience was definitely worthy of a 5 star rating.

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twomp provids

I have just had a wonderful experience at Astley Pharmacy and Mobility. I was looking at mobility aids for a relative, the service I received was excellent. The lady that served me, showed so much compassion and her knowledge was fantastic. They had a huge range of mobility items and she explained what would make my relatives life a little easier. I found their prices to be very reasonable. I would definitely recommend this store. Anonymous.

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Lachlan Burnet

Staff were exceptionally friendly and helpful and even recommended a product that was cheaper than the one I was planning to buy as it was more suitable. That's service!

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Laurie Power

Good gear, great service, amazingly reasonable prices.

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Scott Riddle

Great team. I tend to drive a little further to visit this pharmacy rather than several others in the area.

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