O'Connor, Australia
2/4 Jaggs Way
N/A
+61 893143377
Wheelchair-accessible entrance
Very helpful staff and competitive prices, great to deal with, thanks WorksafeGEAR!
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Good range, the team is helpful . I usually buy online from them, and shipping is fast. Thanks fro the FREE rope with my order.
This company thinks their website policy of "NO refunds" circumvents Australian consumer law, it doesn't. After 3 months of no ETA and no sign of the product ordered I asked several times for a refund, but they refused to even answer a simple question and instead kept pointing me to their no refund policy. For those who find themselves in the same situation with this company, holding your money and refusing a refund, I hope this information will help. Australian consumer law states "When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable time." After calling the ACCC they informed me I am indeed eligible for a refund and recommended I contact my bank to apply for a credit card reversal, which was successful and fairly straight forward. Either WorkSafeGEAR really doesn't understand Australian consumer law, or their business ethics are so bad they don't care about their customers rights. I hope this information helps other customers.
Good service & plenty of high quality equipment & products.
Good company to deal with and fast shipping on items. Highly recommend them
I left similar review for heightech as they same to be the same company. I ordered a respirator mask on 27/03 - stock online said 13 left! I even called them beforehand and asked if that number was accurate - was told it was. I got an email 2 days later with an invoice. After that I was left wondering what had happened to the order. I received the filter I ordered for the mask a few days ago with no word on the mask. Since then I've had to try their live chat multiple times - after days of trying to get info from them - was told it's on back order! The original invoice I was sent on 29/03 did say this, but why would I check that? Their website said 13 available, and the person I spoke to on the phone had confirmed that was accurate. I had no reason to open the invoice before today. The order on their website made no mention of the mask being on backorder either, which is where I was getting my info from. Now I'm left with no mask. They sent me the filter for the mask I ordered which is now useless without the mask. My recommendation: AVOID THIS PLACE AT ALL COSTS. They are impossible to contact on the phone via worksafegear, and heighttech will not give you any order info over the phone.
Thanks to Mark and the team for the great advice and gear for our Scout group activity - we are looking forward to a safe and well-dressed weekend!
Greats store, friendly staff, they had everything I needed and all the best safety brands. I would definitely recommend.
Deli
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