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Samsung Customer Service Plaza - Samsung TV, Washer & Fridge Repair Centre

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Oakleigh South, Australia

cspmelb.com.au
Electronics repair shop· Refrigerator repair service· Television repair service· Washer & dryer repair service

Samsung Customer Service Plaza - Samsung TV, Washer & Fridge Repair Centre Reviews | Rating 3.5 out of 5 stars (8 reviews)

Samsung Customer Service Plaza - Samsung TV, Washer & Fridge Repair Centre is located in Oakleigh South, Australia on 23 Cleeland Rd. Samsung Customer Service Plaza - Samsung TV, Washer & Fridge Repair Centre is rated 3.5 out of 5 in the category electronics repair shop in Australia.

Address

23 Cleeland Rd

Phone

+61 1300 839 853

Open hours

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Peter Hale

The customer service staff were extremely friendly and knowledgeable and hands on. The aim was to ensure the customers concern be rectified on the spot, ie software issues. However should a hardware issue on a TV, Sounbar or mobile etc be needing repair. Prior to repair commencing a quote would be provided for the customers approval.

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ZY OY

I purchased a brand new Samsung front loader from Samsung official website just 6 months ago. The front loader is still in warranty. However, it started leaking water 1 month ago due to the defective door seal. During this period, I have been contacted Samsung live chat 5 times and emailed them multiple times. They just simply categorised my issue as a non-manufacturing fault and couldn't provide any details of their assessment. They evaded their responsibility and even used a wrong customer name while replying to my email. Therefore, I'm not sure whether their reply is related to my issue. 2nd time (05-01), they directly ignored my email and I haven't anything back from them after more than 10 days. What I require from Samsung: - a free of charge remedy since this product is in warranty and issue is due to defective door seal This issue has a huge impact on my daily life since I can't use nearly 1,000 front loader to wash clothes as before. I've been waiting for a resolution for more than 1 month!

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Jason Asselin

First time using PRS to assist in assessment and repair of my Samsung TV. Quickly arranged for a call out and took my 200, but two weeks later and I've yet to have been provided a quotation for the necessary works. Really disappointing experience, and would reconsider another Samsung TV as a result. Silver lining was the technician who attended

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Baby Cakes

Nice and professional staff. They patiently listened to me complain about the C02 error and why that would be impossible because I looked after it well. I shared same sentiment with Samsung over the phone. Prior to contacting Samsung I googled this error and there were quite a few negative reviews online so I was ready to be disappointed. In the end I was wrong. Samsung and the repair centre were excellent to deal with. They fixed the error and other things that needed attention. Got my sidekick back. Just as well because I hate vacuuming

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Simon Clark

Had a problem with charging my phone. The technician fixed it on the spot and then checked my lead and charging port was working to its full capacity. All is working ... great service

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Rajat Lalla

Excellent asked fast service. Quick Fix for a an issue with Samsung vaccum cleaner

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Scott Y

Worst customer service ever. Paid 400 for install new parts in September now same issue happened again, called customer service they told me the parts only last for 90 days, I need to pay for technician come down to check the fault and change the new parts. Especially talk to customer service EJ, he was unfriendly and impatient doesn't care what you said just keep telling me that the parts only last for 90 days and my parts are out of warranty. This is the worst customer experience ever.

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Claire

Terrible service. Prior to this experience I could not have spoken more highly of Samsung as a brand. My recent experience has been nothing short of disappointing. Smoke started coming from our new washing machine nearly 2 weeks ago. The first time I contacted samsung Service they said they would send someone out to assess the machine. My husband took time of work and when they failed to show, we called only to find out the contractor had called in sick but had not let us know. The appointment was rescheduled and we were told by samsung that we would be contacted 24-48 hours after the assessment took place. It has been nearly a week with no contact and your service centre is not willing to provide contact details for the case manager responsible. After this experience I will be reassesing my future Samsung purchases.

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