Montmorency, Australia
3/57A Buena Vista Dr
N/A
+61 409319385
I am very happy customer . I got other companies to quote to relocate the TV and fix my surrounding sound system .One talks allot and try to sale me mew system , the other told me straight away he don't know how to do it and another said he need someone else to help him . Greg did professional work, also he didn't talk too much but he understand what I need and did it in very resemble price . Always be aware of peoples that talk allot they are or try to sale you something you don't need or it's to cover that they Knowles's .
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I was originally quoted the job over the phone by Richard and the job was rescheduled (twice) for some extra data points in the house. Once the person arrived to complete the work, it was like I was an inconvenience due to the house being two-storey - which was communicated and thus quoted. Once the job was completed, I was then presented with an invoice of 3 times the price quoted and not once was this discussed during the installation. Further to add insult to wound, I'd discovered that 1 of the data points was not correctly installed and called the Richard to advise. I was promptly told that I was incorrect, didn't;t know what I was talking about and to prove what was wrong via email. I've subsequently sent full details of the fault and he'd committed to fixing the following week. Now nothing. What a disgrace. Terrible business ethic and would not want anyone to go through the same rubbish.
The rudest man i have ever dealt with in business. I had one of his workers come out to address the problem with my security, the problem was not fixed and i got charged 119 for half an hour. I then called Richard to discuss that i still have the same problem, he basically dismissed me ! In a few words i was recommended to book another call out fee to see what we can do ! Robbery in one word ! I should have read his reviews before calling him ! I DO NOT RECOMMEND THIS GUY AT ALL !
Tech came out and pressed power on the TV remote, then called the office to ask what the problem was, they couldn't answer and promised to get back to me. Charged me the callout fee for something that could have been done over the phone. When I questioned the worth of the callout fee with the owner he hung up on me. Find someone else
Prospectively the worst service and phone manner I have ever encountered in my life.
After I paid 80.00 for a quote, I get a phone call the next morning and he says no good it can't be fixed, I asked what was wrong with it he says can't get the part. I was 80.00 out of pocket and TV not fixed.
It cost 80 to get a quote on repairing a flat screen TV. If you accept the quote it counts towards the final repair bill. Dropped of the flatscreen, which wouldn’t power on at 16.30 pm, got a call at lunch time the next day saying it was repaired. Final bill was 250, so 170 balance. I didn’t get the chance to accept the quote, ( but would of). Very pleased the TV was saved from Landfill, works perfectly and I got a full written report of the work carried out. Will definitely go back again.if i have other items needing repair.
Unfortunately wasn't prepared and not very helpful, it felt like we were more of inconvenience to Richard and he didn't try to help solve the problem. Richard was unprofessional and not very friendly, at one stage he was yelling/arguing with a worker on the phone in front of my partner and I. Potentially having a bad day but easily the worst experience with a tradesmen. (Job: Existing CCTV system which needed to be connected to smart devices). Instead of helping with our existing system he gave up and quoted me over 1600 for a new one that was not required. He might be okay in other areas but certainly wouldn't consider this area a "speciality" of his. When I sent feedback directly to him via the hipages app where I hired him from, he denied doing the job and went on to say he had no record of doing the work. But he did confirm and accept the job in the same chat on hipages and I have a tax invoice which I sent to him as proof (still denied doing the job). Richard was now denying he ever did the job and instead of apologising or acknowledging the feedback, he decided to pretend he never did it in the first place. My partner and I managed to fix the system ourselves with no CCTV system background even though he stated "you can't get this to work". Thought a professional would get this up and running quick and easy... I thought wrong.
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