Melbourne, Australia
452 Flinders St
N/A
+61396202277
I specifically asked for a sensitive freight of a server and received an inadequately packed and severely damaged 30,000 server. On their website, they say they provide sensitive freight services for servers, but I did not get that service at all and it cost us 30,000 in damaged equipment. They are also yet to offer any compensation.
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Closed when I arrived with a large box at 5:15
Very friendly, excellent customer service
Received amazing service today as I dropped of a document to be sent off. Even thou the guy was a bit late, he advised me all the import delivery dates. Thanks a lot, will be looking to pack and send next time when I am sending a package!
Closed before stated end of operation hours and wasted m6 time. Come before 5 it definitely closes before 5.30pm.
After being suggested by some friends, i decided to try "Pack & Send". The night before, I went on their website and after inputing box dimensions, weight, value etc... I was presented with a 45 price which was pretty good and was happy to pay that amount. The morning when i arrive in the store - the guy in the store, first of all, welcomed me in the most disgusting way, after I said morning' he goes, with the voice of someone who smoke 2 packs a day "what do you want mate?!". After all that, I gave him the 3 packages I had and told him where they are intended to go. He put them on the scale, asked some questions, did something on the computer and goes that's going to be 195 - I asked if that was for all 3 and he replied "no, for each package". Told him that there must be a mistake and that i was on their website and it said 45 plus i opened the website and re-did everything in-front of him and it was the same amount 45. He gave me some bulls#It as to why the price is that much, and when i said i'm going to Australian Post, he tried to convince me that "Pack & Send" is better and i shouldn't use AU post and was telling me that they charge the same amount as "Pack & Send" if not more... When I got to AU post, after checking their website it said that it would cost me 80 per package and was prepared to pay that. When it came to paying the lady told me total for all 3 packages is 103 - After i paid, i asked the lady "how come it's so cheap when online it says around 80 for 1 box?" to which she replied, that is the price if the package weight has reached max allowed weight of 5kg, and my packages were around 350g each. I would NOT recommend Pack & Send to anyone and would highly suggest looking into other options when it comes to shipping things overseas.
Helpful staff
I can't thank Rose enough for her help with sending off my UK Visa documents. I called and enquired about sending my parcel off to a PO Box in the UK as most couriers won't send a parcel to a PO Box but not with Rose, she was extremely helpful and assuring that I could send my documents off with no problems. I went straight into the shop on Flinders Street and she knew who I was as soon as introduced myself. Rose was so professional and and her customer service was outstanding! Rose sent off my documents to the UK and made the process less stressful as my documents needed to be in the UK within 20 days off applying for my visa. She even contacted me and reassured me that my documents had arrived in the UK a week later. I highly recommend using them for any parcels you need sending overseas.
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