Melbourne, Australia
7/350 Collins St
N/A
+61 396000244
I purchased a painting from this company at auction from interstate. It is advertising in their catalogue as 61 x 46 cm. When I receive it, it is only measures 51 x 41.5 cm i.e. is over 16% smaller. I pay over 11k for the painting. I email them explaining the problem and requesting some compensation. They offer no apology whatsoever for their mistake. They refer me to term 10 of their terms and conditions, and advise I have no legal grounds for compensation. At the very minimum, I feel an apology would have been appropriate in these circumstances and there should been some compensation paid.
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A zero would be a better choice! I submitted a coin that was rejected for a imminent auction. It was rejected, well within their rights, fair enough. No attempt was made to contact me or return the coin. After 30 days I contacted them and have met with nothing but inefficiency and today when I called for the promised (but failed to receive) tracking number for the return I was met with rudeness and impatience from Ms. Pearson!
Deli
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