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Dufry - Melbourne Duty Free

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Melbourne Airport, Australia

melbourne.shopdutyfree.com
Duty free store

Dufry - Melbourne Duty Free Reviews | Rating 2.2 out of 5 stars (8 reviews)

Dufry - Melbourne Duty Free is located in Melbourne Airport, Australia on Departure Dr. Dufry - Melbourne Duty Free is rated 2.2 out of 5 in the category duty free store in Australia.

Address

Departure Dr

Phone

+61 1800733000

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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H

Hai Phu Tran

Had a sample of the cognac from one of the staff, decided it was pretty good so I picked it up, the ladies there were really helpful and friendly. I was running late but decided to also picked up the YSL beauty Y way de parfum and I have been getting compliments nonstop. Thanks for the awesome suggestion as it smells great

Q

Qianyao Yuan

I made order one day before departure and select to collect from Melbourne airport departure. The payment was deducted from my account immediately after I made the order. And I received a confirmation email saying that I can collect my order at 4pm. However, when I arrive to collect my item at 5:20pm. The staff said the paperwork is not done and they refused to give me the item I ordered. In the website, it said I can made order for collection 24 hours before departure. But the staff in the airport said they need 48 hours before departure to process my order.I ordered online in order to enjoy the 25% off discount and they asked me to cancel my online order and purchase on spot without any discount. I am extremely not happy about it. You should always make sure you meet your promise or not promising it on your official website. The manager is also very rude and unhelpful. Now they have deducted money from my credit card without cancel the order and I did not get anything! I send them email and asked them for refund, but no response for a month!

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Neeraj Sharma

Terrible service. No courtesy email if items were out of stock. They replaced perfume with another fragrance stating smells the same. No apologies offered by staff. Rude bunch of staff. Awaiting refund for 2 weeks now. Rip-off!!

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Alexander

Melbourne AirPort duty free is a joke. Extremely bad service. I was looking for some cream for my wife ( Clinique ). The employees did not bother getting up from their chair. So I asked one lady nicely if she could help me. I was them flanked by 2 ladies trying to sell all kind of products. They were just putting stuff in my hands. On some products there weren’t any prices, but they did not want to look them up. I just had to buy it. When they started asking inappropriate questions I got mad and left. I asked to speak to a duty manager or to get an email or phone number, but this was refused. I will not drop this matter. To be continued....

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B P

Terrible customer services. Bought IPAD online and trying to locate product for airport collection. Tried chat line and they just cut me off all the time. Their support numbers just refer you to an email address that does not exist and the voice prompt can barely be understood when reading out the email. All in a very frustrating and bad experience.

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shivleen sharmay

First of all thanks to udi at counter only udi 5 Star rest 1 star at Melbourne Airport ... today’s experience was worst I ordered online and they send me email to pick up at counter but nobody knows about my order no one bothered to help 1 hour just running from one counter to another. Really bad experience. Need to put more staff.

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Tom Juma

Avoid at all costs! My flight was cancelled on return and I couldn't pick up my alcohol .... Customer service isn't bad , it's not existant lol

A

Armin T

Unresponsive call center, no number to call any person in Australia, just a contact in Brasil where the Headquarter is. Website not having a feature to cancel or change online orders, what a nightmare to deal with.

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