Broadbeach, Australia
Shop 76A Pacific Fair, Hooker Blvd
N/A
+61755316866
Over priced. Does not carter for larger sizes (14 and above) nit matter what size or shape very one should feek welcome. staff not friendly.
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Tried to shop here Saturday and experienced the worst service ever, it was literally non existent. These 2 women need a serious attitude adjustment, you are a disgrace to the Lorna label. Rockwear benefited highly from your inflated egos!
Great customer service!! I went into the broadbeach store on Saturday looking for a maternity sports bra. I had the loveliest lady help me. She helped me understand the sizes, the fit, how it will stretch with me and knew what size I would be. Cut a long story short, we had to order in my size. She was so patient as i um'ed and Arg'ed about the colour. It was ordered on Saturday in store, so easy, and it arrived Tuesday. TUESDAY! Great work Lorna Jane.
The size of pants i wanted was not in stock at the Byron Bay location, so i ordered an xs and i was told if it doesnt fit, I could return it. It was shipped to my house but unfortunately didn't fit. I brought it back to the pac fair shop because borders were closed to NSW during covid and was refused a exchange OR refund due to my removal of the tags. It was unworn. The manager said she couldn't do anything for me. The WORST refund and return policy and in store and will stick to lululemon from now on.
Best customer service from Sarah this evening. Not pushy, very patient. So nice to have genuine friendly service :)
The Pacific Fair Lorna Jane girls are certainly the standout across the state. Visiting many of their stores around Queensland for my wife’s expensive activewear habit, this store clearly has the flagship team in their flagship store. Even when you walk past they girls are always smiling and happy and their cafe & coffee is great.
Lorna Jane creates attractive, practical sportswear and gym clothing. I have 2 pairs of capri length black tights that have lasted for years and have been worn and washed many times. It's always good to have a look around this store. The Lorna Jane range updates all the time with lovely new colours and different styles. They have great stock and the staff are friendly and helpful.
Never been to Lorna jane
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