Lake Haven, Australia
1 Lake Haven Dr
N/A
+61 243927766
Wheelchair-accessible entrance
10 crowns. 3 BIG visits. But loving my new teeth. Thanks to Dr. Adi and all the staff for making what was major dental work as painless as it could possibly be.
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Very happy with my treatment - I went several times & each time was well taken care of - would highly recommend
I am 70yo. In December 18, 2020, I had a gum infection on one of my two only teeth and attended this practice. An individual with an apron looking like a professional, came into the room and asked me what he could do for me on the day. I mentioned the sore gum and loose tooth, which he inspected. He then suggested an xray and this was done. On complexion and having viewed the result of the xray, the individual said that the tooth may have to come out. For that to happen, I would have to see the Denture technician and arrange a visit for a new denture before the extraction. He then prescribed me with antibiotics and told me to comeback if the infection was still present. He said that the tooth would have to come out. Well, I went to another Dentist for a second opinion and she said that the tooth and nerve were healthy and that it was just a gum infection. To this day and after a clean up post infection, my tooth remains firm and healthy. I paid 119.00 to your practice for nothing. No treatment, a wrong diagnosis and an unnecessary referral for a new denture. (the Denture technician works at the same practice). At the time, I asked whether I had any options in order to avoid an extraction. The answer was nil. So, a pensioner with limited income gets charged 119.00 for a tooth xray and no remedy. Not good
A nice team of helpful caring people! Great with kids pain free dental work!
Very unprofessional. I requested my patient records and was told I could come in sign a form to collect these. When I arrived they refused to release my records to me directly and told me I needed to have another health professional request these. I was unwilling to accept this and advised that it was my right to a copy of my own health record. The practice manager then came out and falsely stated that it was "illegal" for them to release my records to me directly and refused again. I contacted the Dental council of NSW to confirm my rights and called the practice manager back. She then palmed me off and told me I could contact their privacy officer via email to have my records released. I sent an email over 2 weeks ago and have still not received a response.
My daughter had dental work done and i needed copies of her files.every time i called i was told "that dentist isnt in today",stating they needed it re written out as they didn't keep it on file.its been 4 months now of requesting the emailed paperwork to only get fobbed off by the receptionists whever i call.not happy.definitly lost my families buisness due to the un proffessional behaivour of staff!
“Well your mouth is too small” is what my dentist said as he pulled my wisdom teeth. I can not recommend this place enough. Not only are they nice, they are fun and caring. Got a tooth ache? Go here. They are awesome.
This is one of the best dental clinics I have ever been to. The staff were extremely friendly and considerate, especially given my anxiety around dental clinics from previous bad experiences with dentists. They are affordable for families and the dentists there really do care about each individual patient.
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