Kings Park, Australia
9 Goulburn St
N/A
+61 1300 790 622
28 weeks and 3 days. My shipment from Sydney has finally arrived in the US and cleared customs (which only took a few days). I am hoping one day to see my items sent via OSS World Wide Movers from Australia...and suspect if I am lucky it will be 30 weeks? But suspect more than that. I would not recommend OSS World Wide Movers. Expected shipping timelines and dates were constantly off, communication was poor and not proactive, no apologies or communication for the significant delay, and once they handed it off to the vessel, I have never heard from them again and have a new POC in the US with vague delivery timelines.
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Update: Post my initial review, the company got in touch with me to explain logistical issues they were facing and agreed that communication could be better. My shipment has been delivered now and the delivery team were prompt and helpful. All items have been well received. I have changed my rating and if need be, may consider them again for their service. They are handling Sydney part of our Hong Kong to Sydney shipment. Communication is extremely poor. Inspite of email follow up we can never get a straight answer to approximate delivery date. Called up the Move Manager to ask what are the steps involved and when we can expect delivery. Her short and sweet answer was "I don't know"!!.On emails too she skips our questions with one line vague answers, sometimes with no response for up to 3 days. It's exhausting. I could understand delay due to Xmas and New year break but only if she kept us updated and wasn't so unresponsive and unhelpful. Our shipment has reached Sydney in first week of Dec and till now they have not given us any approximate date of delivery.
Dave and Lewis - amazing guys - cheerful , professional, hard working , friendly - DEFINITELY RECOMMEND
Completely unprofessional. I understand that COVID is a factor but there has been a complete lack of communication, I can't ever get a hold of anyone to speak with, I can't get referred to anyone higher. I had to call the company THEY were using in Vancouver myself to find out where my things were. I WOULD NOT RECCOMMEND. DON'T RISK IT!
OSS handled our door to door move from Sydney to Florida. Everything went well, the pick up, packaging, shipping time, delivery, all perfect. We were told it would take two to six months to receive our shipment in the US, it took almost five months, so right in the window. Our things shipped halfway around the world with no damage and within the stated timeframe. Very happy! Thanks OSS.
I would like to personally say many thanks to two wonderful employees within this business Marie Thomas and Melissa Burriss. Highly recommended and outstanding in their field. With their time and effort to help me with my relocation documents I was overwhelmed with kindness and helpfulness. They deserve more than 5 stars. Thank you to all the team
OSS World Wide Movers made my residential move from Sydney to Bilbao (SPAIN) absolutely seamless, the full cost was only slightly above quotation and reasonable by all means. Highly professional group with a great team of service agents who always happy to help, and provide outstanding customer service. I could not be anymore humbled by how well OSS handled our delivery. Everything arrived as it should, intact and in a timely manner. I was given a realistic expectation of when the delivery would arrive (up to 3 months) and it did arrive well within that time frame. I highly recommend you use OSS for your next move!
Awful experience. OSS was the company that handled the Australian part of our move from Auckland to Sydney. Twice they postponed to another day delivery of our items AFTER the planned delivery time. The first time they were not even apologetic about it and kept making up excuses. I had to take time off work to be sure I could be home at the planned time so, as a result of the double postponement at the last second, I had to take even more time off work. When I asked, they did not offer any type of compensation or discount because of their mistakes. On the other hand they demand to be paid for every little thing they do and will hold your possessions captive until you've done so. They failed to deliver an essential bed part without which the bed can't be put together. Even after they found it in their storage facility, I had to chase several people to make sure it would be delivered. It took several days for that to happen and not a single apology was given to us. We had a piano that was shipped in a custom made crate. The crate was ours, we had paid 450 to have it made a few years ago and we were expecting to receive it as it had happened with previous moves. When the piano arrived at our place there was no crate. I then asked the person in the office where was it and I was told they disposed of it for quarantine inspection. They had not asked us for permission to do so, as the crate was supplied by us it was our decision to make. The crate was made in a manner that could be easily taken apart without breaking it. Once again, no compensation or even an apology was offered. I'm glad I'll never have to deal with this company again.
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