Keilor Park, Australia
41 Keilor Park Dr
N/A
+61393317075
As an owner builder, I highly recommend BB Truss and Timber. The staff were so lovely and helpful. Right through from discussions with the office staff to the delivery, everything ran so smoothly. No matter who I spoke to, everyone knew what was happening and was able to help with my queries. Thank you BB.
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BB Truss just supply and installed my structural steel. I must say it is a terrific system, my carpenters are happy (which is rare) with the factory fitted timber infills I look forward to receiving the rest of my timber products from BB Truss
I had a great experience with BB. Natalie was fantastic to deal with Pre-order and Daryn and Michael when I had a few questions were more than helpful. Delivery was on time! Sticks were surprising close to perfect and not one error through out the complete build. Only disappointment was one out of the two delivery drivers, but he could have been having a bad day.
I can’t believe we have been turned away by Natali. She was very rude and had no clue About those word ( Communications and negotiations) clearly said (go some where else) When I asked her “ what’s your position in the company and do you have the ability to make this decision? “ She replied I am the Boss’s PA. Furthermore, she said our business doing very well and we are very successful, we have been in business for 20 years and no need for your business ( without knowing who we are and which company) Guess what, I gave my business to someone else and they were over the moon with 15 double storey homes for this year. In respond to the above there’s a lot of other companies can do a better price with smile you don’t have to deal with angry PAs. Very poor leadership in the company Very poor communication Very poor negotiation Very poor personnel quality and customer service I don’t recommend at all For the BB truss I say “there up and down for every business” good luck
I have been working with BB Truss and Timber for many years and wouldn’t go anywhere else. They have amazing customer service, product quality and extremely competitive prices.
If you require Truss from BB expect great service from their designers and delivery staff. But if you require help from office staff, you will be greatly disappointed. They lack communication skills in every department. Be aware that no contact was made with the customer and it was left for the customer to chase BB Truss and Timber, however when payment was due-identical emails were sent requesting payment. Avoid Chantelle if you require your transaction to run smoothly.
BB Truss and Timber is the definition of cheap and nasty. Agree with the previous comments regarding Chantelle...IQ less than 4. The dispatch manager was a gutless coward with absolutely no people/customer skills. When things get heated, they just kick you to the kerb. BB do not care about the customer what so ever, because as soon as they have their money, you become a nobody and succumb to their ways whether you like it or not....and there is nothing you can do about it. Do yourself a favour...pay the extra couple of thousand dollars and go elsewhere where they know what they're talking about from start to finish.
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