Jindalee, Australia
34 Goggs Rd
N/A
+61732790300
I love Freedom Jindalee. This store looks small from the front but once inside its a wonderland of everything homewares. Staff were incredibly helpful, made themselves known, but let me shop and browse at my own pace. When I needed assistance there where plenty of helpful friendly faces around to help me out. The perfect mix of customer service and leisurely shopping without the 'helicopter' style 'desperate for your sale' staff. Which I do dread from some of their competitors and other shops in the Jindalee homemaker centre.
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Our first time dealing with Freedom. We have endured extensive delays. They made us pay up in full to ensure it would arrive on time. We have now been waiting 4 months for our couch when we were told 2, with us having to call repeatedly to ask how long it is going to take. Now we are told it is going to be another month. They refuse to call to update on delays, stating they are too busy with sales. Very poor customer service, with promises to call us back and they don't, being unapologetic, and offering no compensation. How a family member can purchase very similar items and have much quicker delivery is a mystery. We spoke to one of the managers today, Jennifer, who was not very polite and not very helpful at all. From looking at other reviews, this is not an isolated case with Jennifer, as most of the one star reviews mention her name and poor customer service. Maybe the owner needs to look closer at staffing choices. We understand that there may be delays due to COVID, but customer service is everything, and to say the customer service is extremely poor is me just being polite.
Wife and I today we're looking for a lounge suit. We went to Freedom. Badi a sales rep was very professional, kind, Caring and took the time to show us a range of products which suited our needs. We weren't pressured and the manager did a deal on our purchase for us. We are very happy and would recommend freedom at Jindalee to anyone looking for amazing customer service.
Love Love this store and had the best sales assistant Annita at Jindalee Homemaker Centre. Annita showed us various lounges and which types can be arranged in all ways and had the experience and knowledge to foresee by investing her time with you of how your house looks and what types of rugs or 3 seater or 2.5 seater will fit the design aspect of your house. Freedom we stayed with was because of the great quality and super sale and most definitely there Sales Assistant Annita L. Thanks so Much!! Nothing was too much trouble.
Staff was very friendly and informative. Was helped out by a lovely lady named Mia today.
Ordered a coffee table 5 months ago which was supposed to be ready last month and get notified by shop when it’s in stock. I called the shop today to follow up if there is a problem in my order and been told that it’s already in the stock! The guy said we had to pay the remainder (about 60% of total price) so they call us and confirm! Not sure if that’s the policy with Freedom or just a BS! The minimum costumer care I require after paying lots for deposit is to be informed once it is arrived so I pay the remainder. Also, a flashback to September when I placed my order, the lady who served us was too busy with chitchatting with her colleagues that took a long time to understand there are costumer waiting at the counter! I give one extra star rather than two cause after all this, I paid the remainder and been told that I will receive my order this week which is a logical delivery timeframe after order been settled.
Mia was incredible in assisting me with my complicated curtain purchase. She went the extra mile to locate exactly what I needed, knew the product details to advise me and even helped take the two large bags out to the car - amazing!! Highly recommend!
Deli
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