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The Furniture Shack - Outdoor Furniture Helensvale

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Helensvale, Australia

thefurnitureshack.com.au
Cane furniture store· Furniture accessories supplier· Furniture manufacturer· Furniture wholesaler· Outdoor furniture store· Furniture accessories· Furniture maker· Furniture store· Garden furniture shop

The Furniture Shack - Outdoor Furniture Helensvale Reviews | Rating 4.6 out of 5 stars (8 reviews)

The Furniture Shack - Outdoor Furniture Helensvale is located in Helensvale, Australia on shop 21/502 Hope Island Rd. The Furniture Shack - Outdoor Furniture Helensvale is rated 4.6 out of 5 in the category cane furniture store in Australia.

Address

shop 21/502 Hope Island Rd

Phone

+61 755029080

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Emma Elliott

Great customer service, the store was very well presented and clean.

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Sarah Mowbray

We purchased the Maldives 9 PC dining suite (over 3000) from the Helensvale store on the 22nd Feb 2018. We were asked by the sales lady Renee if we think the outdoor dining table would fit through out front door or if we would prefer for it to be built at our house instead. We said we would prefer for the table to be built at our house. On 9th March we had the outdoor dining table and chairs delivered (table was already built when it came off the truck), luckily it fit through our front door. However upon inspection, after delivery the chairs were in dreadful condition. Very scratched and filthy. We decided to visit the store that afternoon to find out what happened. A young lady who we explained our situation to, told us that we were given the display chairs from in store and a table that has been in storage that was someone else’s lay-by table because the container hasn’t arrived yet. We asked why we were simply not contacted to advise that the container was late and we would have been happy to just wait for the container, however she went on to say she didn’t make the sale so it wasn’t her decision. After playing the blame game for a little while the lady advised she would contact us towards the end of the March to advise how far away the container would be with our brand new table and chairs. I had to follow up myself where the chairs were at the end of March and we were told the replacement chairs would be another 4 weeks away and we would be contacted at the end of April. Again I had to follow up at the end of April to check on the replacement chairs, at that point we were told they had arrived and they would be delivered. We have received them now but waiting over 3 months. Appalling customer service, no-one will take responsibility, we received one very casual apology and thats it. Will never ever shop there again and have shared my story with friends and family.

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Alan Stephens

We visited On the weekend and spoke with Danielle . She was very helpful and professional and we placed an order today . Looking forward to receiving the products in late August. Thank you Danielle for your great service.

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Karen Moore

What a great store! I was served by Tara who gave me great advice, helped me pick out some co-ordinating accessories (great eye!) and was very knowledgeable about how to look after and clean my purchases when necessary. There’s nothing better than great customer service and I will recommend this store to everyone .

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Gabby Daniels

Would highly recommend the furniture shack! Great service, great product & also after service. Can't say I have ever had a call and or email before when purchasing furniture to confirm we were happy with everything. Thank you

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Ashley Byrne

Bought a beautiful outdoor setting at a very reasonable price. Customer service was attentive and friendly. Great range of outdoor cushions and prints here too.

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Peter K

The Furniture Shack Helensvale, great store with stock that has a differentiator about it. Great staff, great service, not pushy, let you take your time , there to help when you want them, Tara is one of the best, cannot do enough to help you. They are on your side to help you get the best deal on what you want to buy. My wife and I have been back twice to update our patio furniture, could not be happier. Well done Furniture Shack Homeworld Helensvale.

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Elodie Vela

Great experience with Tim and his team! They've got a great range, really modern :D

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