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Sydney Essential Oil Co

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Hallam, Australia

seoc.com.au
Aromatherapy supply store

Sydney Essential Oil Co Reviews | Rating 3.5 out of 5 stars (8 reviews)

Sydney Essential Oil Co is located in Hallam, Australia on 68 Melverton Dr. Sydney Essential Oil Co is rated 3.5 out of 5 in the category aromatherapy supply store in Australia.

Address

68 Melverton Dr

Phone

+61 397094880

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Joy Pieper

Great quality and fantastic variety of products & sizes at good prices. They are located in Hallam and you can choose to pick up order if preferred. Everyone can enjoy their essential oils, extracts, carrier oils, base products etc and they offer a range of free samples with purchases. Highly recommend.

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Kitty kate

Ever since this company was bought out and moved to Melbourne, the customer service has sadly gone downhill. I just rang to see where my order was. I was informed that the payment did not go through. I had no idea. It was not because i did not have the funds but because you need to press a commit to pay button ('confirm') on three different pages, while each refreshed page appears like a receipt page. Genuinely confusing. I tried to express my frustration with not knowing my payment was not processed, but the representative kept talking over the top of me which only added to my frustration. She then then said i was not listening, even though I responded to something she said to me. In the end after both of us spoke at the same time for about 30 seconds (awkward), I realised that she cared not at all for my point of view or feedback about the exacting process for making online payments. Perhaps i am a bit old fashioned but i was taught when i worked in retail that the customer is always right. I translate that to mean, show the customer some respect, build rapport and work through any issues. Being talked over constantly is not the way to achieve this. Perhaps some customer relations training would not be amiss here?

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Lee H

Love this company, great oils at a great price!

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Jenny McPeak

Great products and a really reasonable price. Always great to deal with and orders include samples which I love!

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asd asd

i think they sold their company to someone else, and even the packaging seems really bad and some of my products expires in 5months when generally they expire within 1-2years. Also i got a phone call saying that i didn't pay for my invoice when i did..................... probably will never come back again

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Danielle McDonald

Would be 5 stars if their shipping was more efficient and customer service was better. I have previously waited 2 months for an order and most of the time it takes 2 weeks to receive an order. Ive provided this feedback several times however customer service is very poor and just simply say theyll pass on the feedback. In this day an age a predominantly online business should ship within 24 hours. I love the products however feel like just a number when they dont respond to emails or take so long to ship. Very difficult company to order from. This alone would make me change companys if I can find another local provider

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Lisa Ti

lovely oils!

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Shailesh Patel

Could not respond to mail

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