Glenroy, Australia
163 Wheatsheaf Rd
N/A
+61399536555
Very unwelcoming female receptionist. Her phone manner was flat and impatient and her in-person manner was even worse; no eye contact, cold and short. My partner remained in the waiting room while I had my scan and observed her behaving in this manner toward multiple customers. The receptionist is first point of contact and the face you see when you first enter an establishment. As such, your interactions with that person often colour your experience with the business. I would highly recommend this receptionist takes on this feedback and re-evaluates their attitude toward customers. More importantly I'd hope that Inview Imaging considers hiring more professional staff if they don't want to lose business as a result of patient discomfort, seeing as many patients are entering the establishment at a sensitive time in their lives (pregnant, unwell or just nervous about their scans) and should feel welcome at the very least.
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I had an amazing experience here. My sonographer was Krystal and she was so nice and patient. She explained each and every detail to me very patiently and politely.
The recepcionist is the worse! Very rude, a 40/50 years old white lady. She yelled at me on the phone just for asking simple things. Made me cry (in another occassion made my sister in law cry too, who is also pregnant) and everytime I went for my appointments, her service and behaviour was the worse. Very bad experience. The sonographer was very nice person. But unfortunately, will never go back.
They are Horrible People. I was in very bad shoulder pain and I booked appointment with them but they gave my appointment to someone else without telling me and cancelled mine and told me you didn't book with us. Please avoid them.
Only good experiences here. Bulk billed. My dr says they write good reports.
Two females at reception were having a private conversation, as I walked in they gave me a dirty look and continued with their conversation, until it was convenient, one of them held out their hand for my referral without a greeting or eye contact as she was still fixated with her private conversation. She asked me what time my appointment was, I informed her I didn't have one and needed to make one, she told me to take a seat as she had a cancellation today. When I told her I didn't want to have the appointment today she replied with "What do you want then?" Absolutely appalled with this service, did not feel welcome the moment I walked in, even though it is my local, I will not be returning here.
Very bad experience with reception person. They did not send report on time to doctor. Very unresponsive service.
The receptionist on the phone was awful.
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