Glenhaven, Australia
93 Glenhaven Rd
N/A
+61291331000
My mother-in-law Ren-di LU has been lived in the Arcare Glenhaven for last three years. This aged care is under well-managed and all staff in the facility have provided to Mrs LU with excellent and friendly services and helps. My wife and I would like to express our many thanks to all of them working in this aged care.
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My 93 year old friend is staying at Arcare for respite. The facilities are superior. Meals excellent. The RN has been very helpful and caring as have all the care staff. The calendar provides a good selection of activities. The bus is a little small and outings are booked out 2 weeks ahead but the cafe helps provide an option for me to visit her to have coffee. Happy dresser is also good. I’m really impressed.
I was really disappointed that my grandma went to hospital twice because she had fall twice. I thought that place for staff or carer supposed look after old people include my grandma. Also, turns out one of the staff helped my grandma but accident dropped onto carpet floor in suite room and few bruises & cut on her arm. I was upset about my grandma was hurt twice. She was really scared to go back Arcare and decided to move out. I knew this Arcare didn't have enough unexperienced carer or not much staff there!!! Last year was good but now what's going on at Arcare staff??? not happy. never come back to arcare again. P.S I saw sign of Arcare at Glenhaven with five stars but why five stars??
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