Girraween, Australia
44/52 Mandoon Rd
N/A
+61 298402000
We had some issues with after sales service on our windows & doors from Trend. However after contacting Andrew Vassel things started to fall into place. Today Evan & Mario came to our property & fixed all the issues efficiently & professionally. Nothing was too much trouble, they were thorough to the point of fixing an issue over looked by our builder & really I can’t speak highly enough of their work ethic.Thank you both. Also thanks to Andrew who was a real gentleman even when I was complaining.
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Mick from dispatch was a great help, very friendly
Fantastic service especially from Keki and the girls.
Please do not go with Trend Windows EVER!!!!! They will take your money and make big mistakes with your order then they will not install it correctly. They are rude and their installers are abusive and will make a very big mess of your job. I have never posted a Google review before but I felt like I had to this time to warn customers about how bad this company is. Please go to another company and don't use Trend. I have not given all the details of what went wrong because it will take too long because literally everything went wrong. Just don't go with Trend and your house and your family will be better off. Make sure that you never ever have and installer named David come and install your doors. He will verbally abuse you and your carpenter and builder for no reason at all. He actually was so abusive that my carpenter had to sit inside my house until David left. It was very sad to watch!!!!!
Final product is great but customer service is average. Had to call back a few times until they could finally deliver the finished product without defects.
ASKED FOR A QUOTE ON TUESDAY 21/05, SAID WILL GET BACK TO YOU BY NEXT DAY, ITS NOW 27/05 AND STILL NOTHING. POOR SERVICE IF YOU ASK ME, IF YOU CANT DO SOMETHING THEN DONT DO IT.
Worst customer service I've ever received. Visited their display 3 times and each time I felt like getting advice was like squeezing blood out of a rock
Deli
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