Garbutt, Australia
237 Dalrymple Rd
N/A
+61 747751566
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I got prices for seat cushions 2-3 wks ago, go in today and get told they had a price increase.. NOT KIDDING!!!!! Price went from 500 to 750, a 50% increase.... sorry but JR’s will be getting my business from now on.. it’s all about the most expensive bottom line with Clark rubber Townsville... lost a loyal customer here..
like
Staff is not knowledgabel about what they sell, especially the youg ones seem to care about just getting paid. Regrettably, we have been conned to purchase a second Dunlop mattress that just after 10 days of sleep on lost its rebound and looks like a pancake. That is another 250 wasted on a presumably superiror product. Waste of money and probably time.
We brought one of there leisure spa from them 2 years ago and we have had nothing but problems . Clarke rubber sold us pool chemicals to put in the spa which caused the spa components to break down causing leaks, they had replaced some of the fixtures and fittings. We are still having problems with the spa and it is nearly 3 months and the spa has not been fixed again. We are constanly onto the supplier and clarke rubber but with no success. They blame the Virus for the parts not being in aust. But I can get the part in Aust on the net. I would certainly not recommend dealing with Clarke Rubber and there Spa's that they sell. There is no customer service they keep duck shoving the problem. There is no qualified person at Clarke Rubber to deal with the problems. We had asked for them to take the spa away and replace it but they will not. That was in the first 3 months of having it. They do not keep parts in the store and they do not get anything over night by frieght they actually walk it up from Melbourne it takes so long. Please do not buy a liesure spa you will be sorry. Yvonne
Helpful had what we needed
Terrible customer service!! The worst in Townsville.
Ordered part 6/6 no contact. Went in store 7/7 and located part now on shelf. Asked why no contact made. No reason given .told I was to be contacted by management next day. No contact made again Called store direct and it rang out twice. All round poor service
Great product range and service
I had excellent service from a very courteous and helpful gentleman called Mike and a lovely young lady Angela Thank you so much regards Heather
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