Fitzroy, Australia
405 Brunswick St
N/A
+61 394195070
DeliveryIn-store pick-upIn-store shopping
Great store, great customer service. I recently bought a phono pre-amp and even though I spent some time waiting for this unit to arrive at Vinyl Revival, which wasn't their fault, once it arrived it was express posted and I received it the next day. Highly recommended.
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I went in for help on what would be the best sound options for my new record player and the service I got was phenomenal. He helped me find these amplifying speakers that pack some real volume. It was a perfect match for my player, price range and space. I'm so happy with the advice I got.
Very helpful gentleman. Also passionate and knowledgeable. Shopping at this store was a delightful experience. Also very quick online support.
I recently purchased a new amp and some bookshelf speakers off Peter and he was a pleasure to deal with from start to finish. The service was friendly and informative. This was my first time shopping at Vinyl Revival and I’ll definitely be coming back.
Customer service second to none. Friendly, helpful and knowledgeable staff willing to spend time with customers to make informed and appropriate purchases . Would highly reccomend these guys to anyone new or experienced. Special mentions to Keijo, Steve and Sandra you guys are awesome !
Very good expert advice, they really know their stuff. Would recommend for an excellent range of products!
An extremely odd experience. I had a very simple wish, and that was to upgrade my old Planar 3 with a new P6, and also to buy a replacement stylus for my 2M Black. I spoke to Illias, who was always friendly and courteous, he informed me that they had a P6 boxed up in the back, but it came with an Exact cartridge. I was told it was absolutely no problem removing the cart and selling the P6 without (an option available on the website) - for this I was thankful and prepared to wait a few days for a specialist to come in and remove the two screws with an Alan key - Unfortunately a week and a half later this mountain had yet to be climbed; the guy with the Alan key still hadn't allocated the 5 minutes unscrewing time into his schedule so I couldn't make my 2000 purchase and place an order for the stylus (an additional 645). I dropped in and was informed it would be dealt with and I'd get a call the following day - fair enough, I live near. Again, no call. Nothing. This has to be one of my most bizarre retail experiences ever. A salesman who seems friendly but reluctant to make an easy sale - two tiny screws standing between selling a 2000 deck and everyone (customer and shop) being happy. I can only conclude that Illias didn't really want to sell the deck without the cart, even though he said it was no problem. Usually in audio stores salespeople can be too pushy, in this case I'd say I was the one trying hardest to close the sale. I still can't get my head around that.
Bought my new turntable and speakers from these guys. The service was A1 as was their knowledge and friendliness. Highly recommend. Even the pick-up was easy during lockdown. Highly recommended
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