Epping, Australia
116 Gateway Blvd
N/A
+61 386521510
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
First time dealing with Eroma and I must say their customer service is amazing. Very friendly and helpful. The team in the warehouse are equally as wonderful. Will definitely be back.
like
Pick up order - the staff was really helpful and answers any questions you have. First time visit and really like their customer service. Thanks
Great customer service, friendly employees. Only problem at the moment is they are always out of stock of fragrances. Japanese Honeysuckle for example I haven’t been able to get for a good 8 weeks.
Super impressed with the products and availability. Products always arrive wrapped properly to protect the items and can tel they have been handled with care. The double shipping costs aren’t my best friend but it’s easy enough to remove items from your cart that require a second warehouse to fulfil.
The products are fine but my 50 order qualified for free shipping, as advertised on their website, but they refused to honour it. They explained this was because one of their warehouses was out of stock of one product, and it had to be shipped from the next closest warehouse. I cannot understand why the customer needs to pay for their stock level issues.
I wasn't aware of free shipping above 50. Ive never received this despite being over 50. Very dishonest. Thats probably a deceitful ploy on their part as they send in 2 parts therefore your order is split. But I still have never had free postage. NEVER again I now use Aussie Candles I advise everyone here to complain to ASIC and consumer affairs re false advertising of free postage
While I have found most of the fragrances to be good, the items come from three different warehouses so be careful as you can be hit with multiple shipping fees. I understand why this is the case but there is no search function to limit the results to one warehouse only. Very frustrating!
Significant increase in golden wax 464 I bought it for 102 (Golden Wax Container Blend - 464 - 22.68 kg 16274 102.00 Ordered: 1 Shipped: 1 Brisbane 102.00) now its 165 that is a huge difference. I have asked Eroma representative Rita and got following answer 'Due to the unprecedented demand and increased pressure on our supply chain, freight and material costs have gone up, impacting product pricing'. Now due to Covid we loss jobs and income is gone and above all we have to pay 165 for a product which worth much less. I am dropping my plans to make candles for now. I only make for myself and as a gift to friends. I have to mention I have used EROMA and found their customer service awesome there is nothing wrong with company or product my this review is just regarding price increase which is allow me to use work SHOCKING to me. Cheers
Deli
The best companies in the category 'Deli'