Crows Nest, Australia
107 Alexander St
N/A
+61 290800722
THE UPSIDE chose Big Commerce and Matter Design & Digital as our platform and partner agency following several months working through our functional requirements across a number of platforms and partners. We couldn’t be happier with the choice we made. The team is highly knowledgeable, commercial, pragmatic and responsive – in short they know their stuff, and are great to work with. We went through the entire journey together, from concepts through design and then to development. We set incredibly high standards, and they delivered to that level – every time. Commercially, outcomes following deployment have exceeded our expectation. We like the site, but most importantly our customers are telling us both via feedback and through outcomes, that they do too.
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We were delighted to partner with Matter to design and build our digital brand vision. Since it’s release in March it’s helped us to increase engagement with our international brand following - from 5* global hospitality clients to our partner distributors around the world. The new platform has enabled us to match our luxury brand positioning with our digital look and UX experience. Our product ranges are complex systems that required an easy to manage CMS an easy to understand range story. Big Commerce Matter provided us with that solution. Matter was incredibly supportive and easy to work with, despite our large time difference. I would recommend their team to anyone building a new Big Commerce website. We look forward to continuing to work with them in the future.
We chose to partner with Matter Design due to their innovative approach to ecommerce and their knowledge of Big Commerce. The business needed to take on a new and vibrant partnership with a system integrator willing to be responsive & flexible enough to work through the significant challenges of integrating the Wittner omnichannel. With design being in their DNA, Matter were a good fit for Wittner and they worked tirelessly to ensure the transition to Big Commerce was a success. Since launch, we have seen dramatic improvements in site speed, customer conversion and customer experience. Our appreciation not only goes out to Nigel Poole and the Matter design team but also to the Big Commerce team for a job well done.
We are absolutely stoked with our new website! From the sleek user friendly front-end all the way to the numerous integrations in the back-end. Matter Design were able to provide solutions to the complex & unique problems of our business – most importantly on time and on budget!
Nigel & the team at Matter Design understood the importance of the customisation of the website & needing it to perform for both our B2B & B2C business channels. The team took the time to understand the intricacies of our business & the expectations of our customer journey. Our needs & expectations were met & roadblocks solved in a professional & positive manner. We are thrilled with the new site, it’s easy to manage & maintain and we are very proud of the end result
Polite, helpful, quick to respond to queries. Unless you have the expect to do a lot of the data entry yourself, but these guys are definitely worth giving a go! Once they understood our needs they found the right platform for us in a jiffy & now we're running. Have been very helpful in working out the kinks - recommend giving them a call.
Exceeded all our expectations. Professional and timely. Matter Design was the perfect partner and offered the solution we were seeking. Their custom application allows us to sync our existing WordPress blog to Big Commerce’s blog functionality. They handled the entire blog transition, sync and integration. Nigel Poole of Matter Design managed our integration with seamless communication. Time was of the essence. He worked within our schedule to ensure our blog was up and running by the time our new site launched. Everything about the process was professional, timely and seamless. I highly recommend Matter Design and look forward to working with them again in the future.
It's hard to find a good agency let alone a great agency. Matter Design ticks all the boxes for us; they understood our requirements, provided solutions that over delivered on the B2B experience we were creating, and as a result, we were able to substantially grow our online business. On top of all of that, they're really nice people to work with. Since migrating across to BigCommerce and with the help of Matter Design we've seen a 42% uplift in sales as well as decreasing our operational costs by 57%.
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