Casula, Australia
1 Parkers Farm Pl
N/A
+61298241258
The Freedom Crossroads store looks absolutely amazing! There is so much to choose from, and love the quality of their products. Every staff member I've dealt with, have always been attentive and always go above and beyond my expectations. Pleasure to always shop at this store!
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Great service ! Approachable and friendly staffs.
Great customer service. Store is amazing has alot of products not available in any other stores. Staff are professional and always happy to assist
Store looks amazing, staff is friendly. Products are beautiful
So happy with my purchase today! I had visited all the other furniture stores from Campbelltown to Liverpool and wasn’t able to find a sofa that fit our needs and budget perfectly until I came to Freedom Furniture Casula, and was shown the signature range! Fantastic staff and great value for money! It was a pleasure dealing with the staff at the Casula store, they were wonderfully accommodating and attentive. I will definitely be coming back to Freedom Furniture Casula in the future.
Sara thank you for being so professional and straight into our query, I didn't have to explain anything at all she had the information/order in front of her just from using my phone number that came up when I called. Efficient customer service team member, so refreshing to have after a one year wait for a lounge. Thank you for making our call so easy and actually taking the call being so polite. My husband and I couldn't believe how much you knew about an order placed somewhere else and the status of everything. How refreshing, we will buy from you from now on even though your store is 3 hours or so away. Thank you so much for your help. And Kathy is obviously a great Manager, reminded me of Janelle a bit too. x
I strongly advise anyone shopping at this store to reconsider a different furniture shop as the treatment/assistance provided to me is nothing short of disgusting. After purchasing a simple small coffee table and arranging pick up day and time (directly via phone call!) and driving out 40km to pick up only to be told i did not confirm the day of pick up! To top it off, after contacting the store and speaking to the manager directly, i was inferred to as a liar and that i did not follow instructions for pick up. To sum up: No help provided, no solution offered, forced to pay extra for a delivery and inferred to as a liar! Its appalling that a 'reputable' brand like Freedom can downgrade and treat a customer with such disrespect. My first and last purchase thats for sure
I love shopping at freedom! But... it is the exceptional service of one particular staff member VIOLET that keeps me returning to this store! She goes over and above to make every experience pleasurable and offers expert opinion and always delivers her promises with a smile on her face. I highly recommend that you shop at the crossroads Casula store and in particular with Violet!
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