Carlton North, Australia
360 Rathdowne St
N/A
+61 393478871
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Received the most beautiful gift box from my husband for Christmas from The Lab Organics. My husband said he had the best shopping experience there and will only shop at The Lab for gifts from now on. Fine with me! Thank you!
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1 star and thats being generous. Brunette lady working was so rude the minute I stepped through the door. I ended up putting everything I had to buy back and get out of the store as soon as a could. It's not even about great customer service but perhaps just try being a nice person!
Beautiful shop, beautiful service, beautiful products. Always generous with their time and knowledge.
My partner and I are big fans of this store, We love the product range and the level services we receive every time. I highly recommend this store, they have always been able to cater to our needs and have been extremely helpful in assisting us with our skin and hair care needs.
Love the lab! Amazing quality products you cant find anywhere else and staff who always remember you. Couldn't be happier supporting a small business like this one!
Loved it. Felt like I could fall asleep in that store it was so relaxing! Friendly service, happy staff and a really nice atmosphere. These guys steam a good ham
Avoid this place! All about supporting small businesses over the bigger ones (think Mecca/Sephora) but would never return to The Lab after having experienced the poorest customer service 15/3/20. Was followed around the shop and watched closely like a thief (not once was I asked if I needed help or had any questions). I attempted to ask questions about products with intention of buying a new Serum only to be TOLD in a rude manner (not asked but told with certainty) that I had been in the store and given samples the previous week (total BS, I live an hour away and hadn't been there before), staff have a general air of arrogance (one particular staff member on the day). Vote with your wallet and shop at the larger stores I mention above...funnily enough those women in said stores who are run off their feet with a tonne of customers in front of them still manage to provide nothing but calm, friendly, helpful & courteous services! To The Lab - educate your staff on the importance and value to a business of providing kind & helpful customer service.....
I buy my products online but always call first to get advice and recommendations. All the staff are so informative and they are always happy to help me and answer all my questions. My orders arrive quickly with a beautiful hand written note. Wonderful service, so happy to shop here. The best selection of natural beauty brands in Australia - thanks ladies
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