Carlton North, Australia
920 Lygon St
N/A
+61 393897009
DeliveryIn-store pick-upIn-store shopping
Organic products
David is the best sales rep in Sydney, great support to our restaurant with a great wine selection!
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Terrible customer service, there are much better wholesalers available in Sydney that are "actually based here". Out of stock of important lines, no office or showroom to visit, and only 1 staff (who is useless at best). Perhaps their retail operation in Melbourne is better, but their wholesale operation is very poor, especially here in Sydney! Save yourself the hassle and avoid this wholesaler!
Impressive professional operation. Had a big box of stuff sent to me this month. Well packed, with plenty of care taken. Quick response and delivery. Goods had expiry dates well into the future (important). No problems. High marks. Will buy here again. This is the place to go to when you need some "spaghettoni of lions".
Your wholesale representative here in Sydney is just rude and unprofessional. If ever he returns to visit again (unlikely, he already didn't show up for the initial appointment), he will be promptly 'escorted' out the door. Your company already does not have a great name in Sydney with the high turnover of employees, but your latest 'acquisition' should really go back to making coffees at his local cafe, not trying to sell Italian wine and food!!
The rudest sales reps I've come across in Sydney!!! Don't waste your time with them!
I have been a wholesale customer of Enoteca Sileno for many years, but your constant changing of staff in Sydney is frustrating. The last sales agent never visited, and your newest agent is beyond useless. He obviously has no industry experience and has almost no actual knowledge of wines (even lacking any real understanding of Italian foods too, which is ironic considering the company he works for). I've tried calling your listed number to speak to someone, but no "manager" was available. Terrible service overall, there are other wholesalers here in Sydney that are much more deserving.
I ordered some hard to find Darum flour online and received the order within two days. I also called to ask some questions about the flour and Janet was very helpful - the only problem is I now want to try her mother's pasta!
Love my new beer glasses, great to deal with. Please use any company anyone apart from Fastway couriers for your deliveries :-)
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