Capalaba, Australia
231 Old Cleveland Rd
N/A
+61 732452455
What a ballz up this place was, we had a booking for 8am. We arrive with plenty of time to fill out paperwork. 8 am store front not open 9still waiting. So we ring head office, they advise just wait an hour. So helpful NOT. We had a appointment at 10 so we are forced to go elsewhere. We keep trying to contact them well someone finally answer the phone at 1.30pm then once again so helpful NOT, rude even. Great way to run a business. We wouldn't recommend these guys ever Malcome and Carole Birtles-Crute
like
Always prompt efficient service
Friendly and very helpful staff
Unfortunately they were unable to assist with our requirements
We phoned Budget requesting a 2 tonne truck. When we went to pick up the vehicle (presented well with full tank) We were charged 800.00 Bond instead of the 400.00 we were advised. They also charged the full 29c per kilometre for excessive usage. (we advised Budget we were travelling nominal 1900 klm) This is an extra 500.00 for two day rental. (I understand we had to accept this, regardless of how steep the charge is) The fuel efficiency was at least 23-25ltr per 100klms. Thats 475 Ltrs at price (petrol was 1.188 to 1.33 per ltrs) It cost 540.00 to fuel this thing. Budget thinks that the truck is designed for short distances and that it is only rated to 900Kgs. It is a joke they would have an Isuzu 2 tonne that is so thirsty. I think Budget should assess what they are doing to the hip pocket and the environment. The Truck should be taken off the road. Last note I am advised to wait 5 days to get the Bond back. Strange when they took the bond instantly. Disgruntled
Quan I believe his name was (from Capalaba). Has Attempted to add additional charges in excess of 1000.. (that was then rectified by head office) Then attempted to insinuate the needle being on "Full" is not full and we would encounter further charges for fuel. (I filled the car up full at the Caltex on the same road.) Its people like this that remind me, just how low the quality of our human species really is. will never suggest or use them again.
We hired a truck on Sunday - were explained to from Jayden? To make sure that we return it full of diesel - make sure we keep filling after it first clicks off which we did - it was lapping at the brim ... (we were going to take a photo of it - only wish we did) then get rung on Monday and told that their detailer had to put in another 12 litres in (@ 3.00 per litre I might add) on top of the 15.84 litres that we had already put in - 27:84 litres of diesel for 88 km’s????? - Jayden? Looked at the fuel gauge when we dropped it back and saw that it was over the FULL mark - Said that was great! After their phone call we suggested they should make sure the detailer had the correct truck - Was then told to KEEP IN TOUCH and proceeded to charge our credit card! - don’t investigate .... and didn’t even call us back - Good way to do business! My recommendation would be firstly get them to take the truck over to their diesel pump and watch then fill it to the very top and then take delivery of it and when you return it full take a photo of it lapping at the brim and of the gauge itself .. or simply not use Budget at all I just wish I had read others reviews first because clearly this is the way they operated.
Friendly staff with a quick and easy transaction. Effortless to hire a truck and the staff explained all of the necessary information on the spot. Very happy with the staff and the truck. Will be coming back.
Deli
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