Canberra, Australia
Shop DG11/148 Bunda St
N/A
+61262570660
Beautiful products, environmentally friendly with many being vegan. The Cedrat mens cologne us sooo fresh smelling and totally gorgeous! Also had a problem with the spray nozzle on the cologne I purchased and the friendly staff exchanged if for me immediately!
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Great service, good products.
Great customer service from everyone especially JJ who always have time for me. I love their friendliness and the willingness to help. Would be nice to see more Sales products.
Love, love shopping here, the staff are very knowledgeable and give you the perfect balance of help and space to enjoy browsing.
Nadia was very good. My skin waa like sandpaper and she never made me feel ugly. So that was amazing! Hence, i bough 250 aud products
I love the soaps and I'm a regular shopper. They are a bit more expensive, but the Shea butter soaps are an affordable luxury that I enjoy. The feel and scent allows one to imagine themself, for a few moments, to be enjoying a "slice of heaven". And then the taps are turned off, or the bath is unplugged, and back to mundane reality.
Just wanted to drop a note of an outstanding customer service I've just received from Nurdiyana in your Canberra Centre store even though it was so busy. She was not just bubbly, polite and extremely helpful but she made me feel at home with lots of laughter. She taught me lots about skin and body care that I never knew of. Never have I had such fun in a store of yours in ACT! Her service was quite a stark difference to the one I had received in Woden several times - your team in woden truly needs A LOT of work on to improve!!! I am LOVING the divine cream i just got from her!
This is my first google review, but the appalling service at this store has compelled me to write it! My mother and I had never before been treated so terribly and with such rudeness as we were at the Canberra store. It has put us both off the brand altogether. L’occitane needs to really consider who they are letting represent their brand. I also emailed customer service about our experience and didn’t hear back. It seems that L’occitane really just don’t care about the customer.
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