Camberwell, Australia
600 Burke Rd
N/A
+61 398131968
DeliveryIn-store pick-upIn-store shopping
Repair services
I recently purchased some lovely earrings for my friends birthday to match a ring she had also purchased from Portobello a few months earlier. My friend loved the earrings! I’d especially like to make mention of Christine for her amazing customer service. Thankyou so much for going over and above for me with the delivery of the earrings. So very thoughtful! I highly recommend Portobello jewellery store for quality & impressive customer care.
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Sooooo amazing experience in Portobello. Really like the designs of jewelry. And the website design is also amazing. Definitely visit the store again!
I had a wonderful shopping experience at Portobello recently. This little “jewel of a boutique” has a wide range of unique and beautifully designed jewellery at very reasonable prices. Astral, the owner was amazing , she carefully and patiently assisted me with my choices and I was thrilled with the purchases I highly recommend Portobello , particularly now with Christmas gift giving, they really cater for every taste Nadia
I usually make a visit to Portobello when I visit Melbourne. This time, I mentioned wistfully that I had not worn a pendant for a while. Astral suggested that if I would send a photo, she could try to source stones to match the colours and lights in this piece. I'm pleased to say that her selection of stones set in gold are an exceptional match and I am really thrilled with my new earrings. As well as the matching, the service and communication was exceptional and built trust and confidence in processing the transaction from a distance. Many thanks, Astral.
Thank you so much to Mary Louise for helping me find the perfect ring for my fiancee. She loves it, and it is beautiful. The process was easy. Thank you again
As a third generation customer I can safely say that Portobello is one of the most unique and high quality jewellers in Melbourne. My mother and I recently purchased a custom diamond and aquamarine ring for my sister and it is flawless. Highly recommend Portobello for those looking for something truly special.
Shocking customer service. Was in the tiny store for over 5mins today without a single acknowledgment from the shop keeper. She was attending to another customer but still completely ignored us. A simple "Hi, sorry I'll be with you as soon as possible" would've sufficed, but she was totally disinterested. Careless, disappointing, and I won't be back.
I have been coming to Portobello for a very long time as they have always been great to deal with, their knowledge of gemstones and metal is fantastic and their jewellery is lovely and so affordable. In the last couple of months I have spent hours in the shop with Astral and her staff choosing a few pieces and getting a bespoke ring. I loved the "Diana" ring but wanted the stones to be bigger. Astral went above and beyond to get her production team to redesign the ring so that it was just what I was after and within budget, making sure I was happy with a "prototype" before going ahead with my actual ring which I am absolutely thrilled with. I can't thank Astral and her staff enough for their customer service and patience with me and of course my beautiful ring (topaz and cz in white gold).
Deli
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