Buddina, Australia
Shop 337 Point Cartwright Dr
N/A
+61754783660
Called in to have a watch battery replaced under warranty. Told they weren't sending watches away for repair due to backlog but if I bought watch back next week they could. Why the store could not keep the watch and send to repairer when convenient is beyond me.
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Thank you for such a good professional service very very happy, highly recommend, my new wedding band is just perfect
Our Wedding Day and every day after will now be RUINED!! Thanks to an apparent policy which was NEVER explained and if it was we wouldn't be in the situation we are in... The staff have showed no compassion which is heartbreaking for us. We purchased our engagement ring and went to look for a wedding band. This store had a matching set to the engagement ring but not in my size. The sales woman who I would have assumed would now what she's talking about when she made the recommendation to go with rose gold as the engagement ring is partial two tone which I was hesitant with because whilst wearing the engagement ring you can't see the two tone. I liked the white gold they had in stock but the sales woman continued with saying the rose gold would look nice so we went with that. When the ring arrived and was able to be tried on against the engagement ring it looked terrible and this stores response to that was unfortunately you are stuck with the choice because of our store policy!! This is a wedding ring and will be apart of our future for the rest of our lives and now our wedding day will not be the same because the store will not allow us to order the colour we would prefer. Is it the customers fault that the store doesn't stock all colour and sizes to suit the customer?? NO!!! The store needs to be more focused on the customer and customer service rather than worrying about if they can re sell a ring which by the the way I'm certain almost every ring in their cabinet will not sell because they do not suit or fit everyone. VERY DISAPPOINTED AND WILL NEVER EVER DEAL WITH AGAIN.. Thanks for leaving us with a horrible memory for our special day.
The girls at Michael Hill Kawana are the best. The customer service was outstanding, they really listened, explained things in detail and took the time to find the perfect piece for me. Patient not pushy, well done!
The women at Michael Hill went above and beyond to help pick the perfect engagement ring for my partner. Sonja was absolutely amazing and outstanding customer service. Thank you guys for making our day perfect
Great service
Staff are a little annoying and pushy but helpful at the same time i assume they work off commission so can be forgiven i guess, some good saving to be had at the moment but dont be scared to ask for further discount as they still have plenty of room to move.
Love their layby system
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