Brunswick East, Australia
68 Lygon St
N/A
+61 1300854089
Brunswick East, Victoria
This computer did not have all the aspects I was wanting, eg: No CD player inbuilt. No right hand side numerical input pad. Speakers(internal) don't work when microphone is on and vice versa. I am impressed with speed but it leaves me cold in other area.
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As the authorised Acer spare parts agent, Infinity Computer are a horrific company to deal with. Their quoting and invoicing process is prompt, if curt, but they fail abysmally with keeping customers informed with spare part status. Over the better part of three months, it fell on me (i.e. the customer) to chase up their spare parts department to find out the status of a *SINGLE* hinge that was on back order. Not only did they fail to inform me that it was not in stock, the only thing they offered was a refund. I ended up setting aside an evening and repairing the broken part myself, after which I told them that I wanted a refund. They, at this point, responded saying that the part is finally in stock and they can send it to me next week. Too little, too late. I pity anyone who has to deal with this mob, I hope Acer figures out that working with this company makes them look bad and ditches them for a more competent agent.
Very friendly and supportive. Great communication and reliable service. I bought a new computer from Infinity Computer in December last year. James was fantastic. Everything went well, and I am very happy with the computer. I have bought computers from them before, and the story was the same then.
I worked at Infinity Computer Group as Technician for 5 Years. Our Chairman of the Company is very hard working and supportive. We had and I believe always will have a professional Team here to address Customer queries. I connot forget my Colleagues with whom I have learnt many things and travelled so far. Thank You! Infinity Computer Group
My first desk top computer was purchased here close to 20 years ago. The 3 problems that have occurred in this period have all been dealt with promptly and included upgrades/improvements for better performance. Satisfied with the service each time.
Horrible experience. I seriously do not recommend this place to anyone I can't even get through to management to discuss my issue because they refuse to pass me through. I have ordered parts on 4 seperate occasions and my only standard experience was the first one. Getting a refund is impossible even if they cant provide you with the product you paid for. I have been lied to about the date I will be receiving my order, had my order lost, spoken to like garbage and was asked "are you finished?" when describing the situation calmly. I can not begin to describe how bad the service was. Finally got through to manager "Steven" who refused to let me talk. Yelled at me over the phone and sent my product (after 2 months) on the day I called up requesting a refund. imagine that. The second I ask for a refund its sent to me.
Dropped my pc off for repair for a couple of issues, and they handled the problem straight away with no extra charges ontop, picked it up the next day, and they were very helpful and kind
Very helpful. Highly recommend.
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