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ECCO Westfield Warringah Mall

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Brookvale, Australia

au.ecco.com
Shoe store· Bag shop· Outdoor sports store· Leather goods store

ECCO Westfield Warringah Mall Reviews | Rating 3.6 out of 5 stars (8 reviews)

ECCO Westfield Warringah Mall is located in Brookvale, Australia on Shop 350 Old Pittwater Rd. ECCO Westfield Warringah Mall is rated 3.6 out of 5 in the category shoe store in Australia.

Address

Shop 350 Old Pittwater Rd

Phone

+61 299072336

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Liana H

This is in response to the reply from the owner below: I'm glad to hear you value your customers experience, this experience has been disappointing for a couple of reasons: 1. Your shop staff has not acted as promised to follow up and replace our shoes within two weeks. We had to call within two weeks to be told there are no replacements and there won't be for at least an additional two weeks while the sales are on. So we only get our shoes if you can't sell them? We were then offered a dirty display pair which is unacceptable as a gift. This process is very unprofessional. 2. When we came to the shop to get a refund, and to ask for a message to be passed on to management, Vincent was only concerned with deflecting blame to head office and to her colleague. At no point did we accuse your staff personally, but explained that our frustration was to be passed on up the chain of command. Instead Vincent responded with a violent behaviour by slamming a door in front of my children. If you treat every customer (such as a mother with 3 children in the shop) with a concern as intimidating, be professional as a business then no customer will have any concerns. We have been enjoying Ecco shoes for many years, but this has been a show-stopper for us. Original Post: Having many problems in exchanging different size of shoes with the lack of information and care, we asked for a refund to Vincent (the staff). She was noticeably very angry, she stated that she was not to blame but the other staff who sold the shoes (Jelena) as well as the head office instead. She blamed us for declining her offer to exchange the shoes with a display pair (they were dirty and we did explain that we could not give a pair of dirty shoes as Christmas present). She was continuously expressing her anger whilst processing the refund, and as we walked out of the store she slammed the door at the back of the shop. My whole family use Ecco shoes, but never again after this experience.

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Craig Barratt

Vincent is the best shoe salesperson I have dealt with in 50 years. She, yes she, is the very best. Good shoes too.

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arash keshavarzian

This shop is good. Quality of ECCO shoes are good, but a bit overpriced. After a few pairs, I could say the prices have to go down.

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Bruce Cumming

Very friendly and helpful service.

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Victoria R

My family and I adore Ecco shoes! We each have at least one pair. Their quality is impeccable, very comfortable and durable. The staff are also always very friendly and accommodating, I have been assisted by Jelena multiple times and she has always been very helpful and it is always a pleasure to be served by her.

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Sandra Nelson

What a delight to visit Ecco Warringah Mall. We were greeted by the friendly and efficient Brenda and my elderly husband who finds it difficult to get shoes fitted was delighted with the success of his new shoes Ecco Soft 7m After being told at a previous store that his wide foot was almost impossible to fit this was a different story. I also bought myself a new pair of summer shoes and we were given advice on the best product to prolong the life and appearance. Thrilled with our treatment & in future we will certainly travel past our own store to visit Warringah Mall. Thank you again Brenda for being such a helpful and successful sales assistant.

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Bronislava Tlachova

Not impressed by the staff. Today, I went to the shop, tried different kinds of shoes. Staff called Jelena could not express herself regarding what kind of material was used to make one particular pair of shoes & also why the other pair has a slightly different pattern although it was identical pair of shoes. The way Jelena pronounced 16 sounded like 60, therefore I asked twice to get to know the exact price and was given an annoyed look. Not a professional way to treat customers at all.

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Andy Ng

Jelena and Brenda were so helpful and patient- thank you very much for selecting my shoes!

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