Brookvale, Australia
28a Roger St
N/A
+61 299399848
DeliveryIn-store shopping
Hubby and I spent several winters debating the merits of a gas fire. Did a good amount of research in that time including 2 visits to Abbey Brookvale’s showroom where we viewed some options. In mid 2020 Alexandra from Abbey came to our house to help us assess the options and feasibility for our site (we required a heater that would work both in the current fireplace and in a new position after a potential future chimney demolition). Alexandra is a lovely person and really knows her stuff. Highly professional, she followed up in a timely and non-aggressive manner and the whole sales process went very smoothly. We were also very happy with the price of our new Escea DF960. Scott did the installation yesterday and having had some hair-raising experiences with tradies lately we were prepared for the worst - needlessly, because he and his colleague were also lovely, competent, experienced, clean, efficient, honest & communicated well. What more can you ask?! We’d highly recommend Alexandra & Scott to help with your gas fireplace needs.
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We have been waiting 8 months to have a fireplace installed. The service has been terrible, and our 16000 that we paid has produced nothing of use. There appears to be a lack of interest in ensuring customer satisfaction, constantly blaming other people for issues. Would absolutely not return to this business again
Absolutely brilliant. Alexandra could not have been more helpful. She was responsive over email, returned calls promptly, knew her stuff and guided me to the right wood burner for our needs (Lopi). Her recommendation of an installer (Brads Fireplaces) was brilliant - he was also superb - and we could not be happier with the service.
I called to ask a question and the guy that answered the phone told me to look it up on the internet!!
I purchased a Lopi 864 gas fireplace. It was installed in 2 weeks from purchase. The Abbey team is very professional and fast. I highly recommend this company.
Awsome service -very helpfull --we had a great experience from start to finish at a fantastic price -we would thoroughly recommend abbey fireplaces to anyone
John & the team at Abbey Fireplaces sold me a Grand Fire BBQ/outdoor kitchen. Excellent communication through the sale process and even better after sales service when I had a slight issue. John and the team truly went above and beyond, I could not be happier, well done guys.
Staff were extremely helpful
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