Brisbane City, Australia
171 Edward St
N/A
+61732217844
Seems to be a mixed bag in terms of service, depending on who you get. To put it frankly, had an excellent experience with the Jessie and Ramon. The other sales person I've dealt with recently (visited in December 2020) provided a less than stellar experience - not helpful, snobbish and made me feel uncomfortable in choosing a gift. Most of all it felt like I was wasting his time and despite me asking questions, his responses were rude, blunt and unprofessional. As a patron who has purchased here before it was an extremely disappointing experience with this sales person. Ask for Ramon and Jessie - they will be the ones who will provide you with the level of service befitting the brand.
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Ive been using Mont Blanc products for many years. My first was a lovley pen as acknowledgement for some wondeful work I did with my company (I still have that one nearly 30 years on. Recenttly I took my watch in for a service and whilst waiting I met Ramon in the Brisbane store , the timingws odd but excellent and now I've bought my son his first Mont Blanc because he is doing extraordinary things. Than you Ramon for service above and beyond. Cheers for 2020 and beyond.
I have used Ramons services many times and the service has been exceptional!
I purchased a pen for a gift and had it gift wrapped. But the wrapping paper was black with a black ribbon. I didn't think it was a nice idea to use black since gifting is a happy occasion. I just removed the gift wrap when I got home to avoid the embarrassment. Maybe Mont Blanc should consider choosing a new colour for their wrapping paper.
I required a gift at short notice and was unable to get to the Brisbane store. I communicated with Arabella via phone and email and could not have asked for better service. Arabella quickly provided me with a selection of items they had in-store and posted the gift to me on the Gold Coast. It arrived the next morning beautifully gift wrapped. Thank you Arabella for making the process quick and easy. Cheers! Nick
Fun VIP night with great company. Amazing sale prices also. Great boutique to visit in Brisbane.
Have made a number of gift purchases here & the service and advice has been outstanding each time...I’ve really been looked after well including receiving reminders for new items arriving in store (Beatles limited edition). There has been no problem with people I have purchased gifts for, going back to exchange for something else. Thank you!
The store manager was, to put it politely, snobbish (and to put it honestly, downright rude). I'm sure there are great employees there, but the reputation of the store (and the whole brand, really) is being dragged down but an abrupt, passive aggressive woman who couldn't accept that she could possibly have been mistaken and proceeded to talk down to customers. I wish I could remember her name!
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