Brighton East, Australia
363 Nepean Hwy
N/A
+61 395959999
DeliveryIn-store shopping
Servicing through a dealer is never cheap, but the customer experience, care and detail Brighton Jaguar show their customers is second to none.
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Just picked up my new Jaguar XF 25T - Wow, what a great and pleasurable experience in buying this very special car. There was no pressure selling, just very accurate information and clarity for all my questions. The staff are so professional while also being very personable. A special mention to Brett, Matt and Brook who are exceptional people. I was made to feel so special and pampered. Now I,m King of the road! If you are thinking of a Jaguar, do not go past Brighton Jaguar!
Good service. I ended up not buying the car but the service explanation and curtesy were impeccable. Thank you.
Great service as always
Great new premises. Congratulations. Beautifully presented and gorgeous vehicles. The staff are always immaculately dressed and treat customers as kings. Well done.
Recently had a service at Jaguar Brighton, they updated the InControl touch Pro didn't bother to mention it was an option otherwise would have rejected it the InControl was working perfectly. Service obviously didn't bother to check if the update was successful as the sim card for navigation wasn't recognised and the screen display was a white out. Arranged to take it back a few days later to get fixed and faced with a service representative less than helpful. Walked away with nothing resolved.
Apparently being able to unlock the passenger side door of your XF Jaguar is optional after warranty? Also be aware of them identifying faults such as oil leaks during the warranty period and simply wiping the area rather than fixing the problem only to be told after warranty expires that its time to fix it, that way they can charge you! After being told by the service department to contact Jaguar customer relations, I received this. We write to you in relation to the recent correspondence on the 7 May 2020 regarding the concerns on your Jaguar XF. As mentioned previously, all requests for out of warranty assistance are given careful consideration, taking into account factors that include but are not limited to the vehicle’s age, service history, and kilometres travelled. While Jaguar Australia places strong emphasis on resolving all customer concerns, this however cannot be without limitation. Jaguar Australia provided your vehicle with a 3-year new car warranty on the 29 August 2014. This warranty was in place to cover the owner for any costs associated with unforeseeable defects in manufacture, within the three-year timeframe. In relation to the concerns with the locking system, start/stop, latches and valves on the vehicle, these could not be attributed to poor manufacture on a vehicle that is 5 years of age. Therefore, we are not in a position to financially assist with the costs involved for this repair. If you wish to proceed with the retail repairs, please contact Brighton Land Rover on xxxxxxxx to arrange a booking date. So much for complying with ACCC consumer laws eh! So there you have it folks, your premium Jaguar (with 68000kms) which commanded a premium price turns out to be no better than lesser main stream brands and they even reduced our warranty period by 4 months. We purchased the vehicle NEW as stated above in December 2014.
Great professional service. I dealt with a girl called Jessie who I felt really cared about my experience in the store and took the time to discuss what I was looking for. She was friendly, caring and very informative in her service. After shopping around and dealing with other dealerships I would highly recommend Brighton Jaguar and to ask for Jessie.
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