Box Hill, Australia
5 Arnold St
N/A
+61 1300342255
Wheelchair-accessible entrance
Went to ED via ambulance & these guys are fabulous! So caring and patient. Even if their quite snowed under, they take their time to listen and look after everybody as quickly as possible. Modern facility as well. I’m deeply grateful for everything they do.
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Caring staff, I'm appreciative of their support. Glad to be home, safe & sound. Kind regards.
Very well managed public hospital. State of art facility, friendly staff and fantastic working culture. Providing efficient yet personal patient care in most medical specialties in a demanding population growth corridor. Working with Epworth Eastern next door to distribute resources fairly and efficiently. This is a text book model of a great public hospital, putting patients care and staff well-being ahead of politics and excuses. I wish all public hospitals could learn from Eastern Health.
This is difficult because I’ve stayed at Box Hill Hospital three times now and the past two times would have been 5 star ratings. The staff seem to care a lot and treated me really well. On the plus side this time they rushed me through ED and got me a bed and medicine really quickly. That was really nice since I was in incredible pain. They also got me in to an MRI really quickly when I needed one. So that was awesome. What really took away from the experience was the wait I had to see a doctor overnight. I had asked for a breast exam which was outside of my treatment otherwise and the nurse promised I would see a doctor about it. I waited 12-hours with a sore breast, asking my nurse every time only to be told that was something they would not perform as I was being transferred. Even now I have to wait to see a GP after undergoing treatment at two hospitals. Also, I understand there are always bed shortages but my roommates were difficult and made me feel uncomfortable - one even walked into my section of the room a couple times and was way too close to me. Even after I told her I was trying to sleep! If I hadn’t had a back issue I would have moved away since I was really uncomfortable. I told this to the nursing staff and this coupled by my next roommate needing the bathroom a lot and the door not being closed made me feel really uncomfortable in my room. When I needed the bathroom it was almost as if I was an inconvenience as I needed a wheelchair to take me to the next available toilet. The staff seemed to resent me at that point and I think we were both relieved to see me transferred. A lot of times the staff said they were “really busy” which I understand this is probably the one place you can get away with this excuse in the workplace but it just didn’t really make me feel great. They had me thinking I was a nuisance by the time I left! Too bad too as my first couple experiences were great.
The staff in the day chemo unit were just excellent with my dad last year. Keep up the good work!!
Wait time at pharmacy can be round 1 hr and if you are here for specialist appointment in building A, lvl 2.. wait time can be 1.5 to 2 hrs easily. No one tells you reason for delay, reply you get is it's unusual day today otherwise we are on time. They might be trying their best to.improve service but does not seems to be the case to me as visiting every month.
Belinda has helped me soooooo much since I became a patient of Dr M. Wong. Belinda goes out her way to help, nothing is too much trouble and for that I’m truly grateful.
Save your family from the stress the heartache - don't let your loved ones go to Wantirna Health (an Eastern Health facility). Since my Grandmother was admitted there the experience for her and my family has been horrendous. Utter incompetence in ensuring medications are administered - key medications have been missed on numerous occasions, causing pain and deterioration. I found a dangerous tablet on the floor, raised this with medical staff though it was completely brushed off. Only a handful of staff have shown the care and compassion you would expect for someone at the end of their life. The remainder have been cold, uninterested or too busy. Nurses are apparently too busy to take the time to communicate with my Grandmother who is unable to speak. They just leave food in the room knowing she is unable to feed herself. We have to keep asking for personal care / hygiene assistance as they don't do it frequently enough. If your loved one is considered "high needs", they want to completely sedate them for convenience rather than clinical reasons. This has been the case for my Grandmother and I have read other reviews about this approach from Wantirna Health. A truly horrible and heartbreaking experience. Wantira Health is disgraceful.
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