Bonnyrigg, Australia
Bonnyrigg Plaza
N/A
+61 298232889
Wheelchair-accessible entrance
I was just a walk-in customer that just wanted bifocal glasses. After my first visit, I came back to pick up my glasses I noticed that the top lens was a bit blurry and the line of the bifocal was a tad high for my liking. I asked them for two simple things. First if they can change the top lens of my bifocal glasses because I can see better without it. And second if they can lower the second lens (the line of the lower reading part of my bifocal lens) Because every time I use the glasses for work (whilst driving a bus ) the second lower part of the lens was obstructing my view every time I need look at the speedometer. All I wanted was the line to be lowered at least 3 millimetres down so I don’t have to lower my head to read the speedometer So third time I came back to explain my dilemma , after explaining and extending an olive branch to this guy that I need the lens to be clearer on top and to lower the lens on the bottom, he then agreed to change the top lens but just lower the lens only one millimetre I was wondering why he was so dismissive to my request and it blew my mind why after I explained my needs he just said to his co-worker to lower the bottom lens to only one millimetre. So I spent my money and used my private health fund to buy glasses that wasn’t tailored for my needs. I’m glad I have a few months left for my private health to be eligible for another gap coverage. I will definitely go to another establishment where my needs won’t be ignored. (They were just simple and rational needs) At least on my last visit the lady in there listened to my side but it’s too late. I have been put off by this dismissive guy. Never again shall I visit this place especially when a pandemic is currently going on.
like
Very nice people there and I will be getting my glasses soon
Amazing service provided by Optometrist MICHAEL and MARIA they are both specialized in adults and kids the best thing is they actually take time out to look after each and every patients.Their service are high recommended.I find this place way too cheaper and affordable in price than others they have another practice in Greenvalley which is called Valley plaza Optometrists they have wide range of selection with optical frames and sunglasses as well.The staffs there are very friendly and happy to assist with anything you ask for.Will definitely be back here soon.
Best service and the decor is amazing!
Deli
The best companies in the category 'Deli'