Banyo, Australia
73 Buchanan Rd
N/A
+61732609200
We moved interstate and used Crown as our removalist. Our experience was very positive. We had helpful teams at pick up and drop off who went above and beyond to make the move stress free. Our coordinator constantly kept in contact with us and the communication was clear. We highly recommend this company.
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They don't deserve even a star, too bad there is no option for ZERO. My husband and I moved from Auckland to Brisbane. The total number of boxes arrived correctly. Unfortunately there were few items missing from the boxes and I reported to Crown Relocations but all the response I got from them was "WE TRIED, BUT CANNOT FIND THEM." Someone obviously opened our boxes and took our items. We used 100L plastic containers with lid to pack our items, but they didn't seal them, so anyone could easily open the containers. Also, the containers were delivered in broken condition. I still terribly regret we chose and trusted Crown Relocation. They are not a reliable company to entrust your belongings.
Moved internationally from NZ to Australia. Shipment arrived in Brisbane missing a Stand Up Paddle Board. They refused to admit it was their fault but miraculously found the board in one of their ware houses. It eventually arrived in Brisbane damaged! Once again "not my fault" attitude from the company. Unpacked all our things only to find there was at least one additional box missing. Camping equipment gone. OK no big deal, we'll buy more but a fair number of our photos were in another box that just didn't arrive. Once again "not my fault" attitude from Crown. Barely any attempt at locating the boxes and now they have chosen to ignore me in the hope I'll go away. 15 years of memories gone! I wish I could give them zero stars.
Moving overseas, had a nice chat and reassurance given by the sales rep. who came to give the quote. Sadly that's only positive thing there was. Got the quote 3 working days later then promised and the quote given stated that whole package list (for 3 bedroom house) would fit into 9 cubic meters. No way thats enough space as previously already moved twice and it was 15 cubic meters (not to say we have way more stuff this time), also partial moving list quote given stated we would need 7 cubic meters for 15% of stuff (only 6 or seven boxes without the bulky furniture. Be aware of them playing with the space in quotes and carefully read all fine print terms and conditions as you might end up paying twice as much from your quote.
I would not even give my experience with crown/grace whatever they seem to call themselves in Brisbane any stars. I was not told at any stage I would be dealing with Grace when my goods would be delivered. Extreme lack of communication and delays..upon pressing for reasons of delay, told situation out of their control due to warehouse being shut down due to ammunition scare, higher than expected imports. Still asked to pay storage costs despite delays not being our fault. I ended up taking my complaint externally and my husband and I were basically called liers by management. I have never dealt with such an unprofessional company, where management have absolutely no idea what is happening on a customer level..constant passing of the buck. My goods were never signed off on delivery, and I received a parcel which was not mine. I later found out there was restructuring and process changes taking place at the time of our goods arriving. We paid over 25,000 nz dollars for this terrible service. We sought compensation due to the lack of communication and missing out on a rental property but management do not care. Don’t go near them!!!
I recently moved from Melbourne to the Gold Coast and engaged Crown to relocate my effects. From all contact with company representatives they delivered excellent service. My goods were delivered safe and sound in a very timely manner. I would have no hesitation in recommending Crown. Thank you for helping take the stress out of moving.
We used Crown Relocations for an International move from New Zealand to Australia. The glossy sales pitch and insurance options had us trust that Crown could complete our relocation to satisfaction. Unfortunately our shipment was delayed, our personal effects were damaged on site and our car was damaged after waiting 14.5 weeks for it to arrive - yes 14.5 weeks! When things went wrong, staff took several weeks to respond, no one knew what was going on and our file was passed from person to person. When we submitted an insurance claim, it was declined and we were told we would need to deal with the NZ branch, still waiting after several weeks. Our experience with Crown has been more than disappointing and reading their response to reviews of an apology and that they are improving their service delivery doesn't cut it when our items have been damaged and we have paid them in excess of 20,000 to relocate our personal effects. Based on our experience, we DO NOT recommend Crown Relocations.
Crown Relocations have been amazing and I would recommend their services to everyone. From the ladies in the accounts office, especially Anna and the delivery manager, Michelle in Brisbane to the professional delivery team, lead by Damion, who did a fantastic job yesterday. Utmost care was taken with my belongings and the team were polite and friendly. Thank you.Crown Katie Goddard
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